How To Fix CVP_DP_ILM171 - Bus. activities completed for customer &1 with CoCd &2 in application &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CVP_DP_ILM - CVP_DP_ILM

• Message number: 171

• Message text: Bus. activities completed for customer &1 with CoCd &2 in application &3

What causes this issue?

The end of purpose (EoP) check determined that master data of customer
&V1& with company code &V2& is no longer required for any
business activities in application &V3&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The end of business marks the start of the retention time (SoRT). After
the retention time ends, the relevant data can be destroyed from the
database and archive.
The SoRT date calculated for customer &V1& with company code
&V2& is &V4&.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CVP_DP_ILM171 - Bus. activities completed for customer &1 with CoCd &2 in application &3 ?

  The SAP error message CVP_DP_ILM171 indicates that business activities have been completed for a specific customer (denoted by &1) with a company code (CoCd) &2 in a particular application (denoted by &3). This message typically arises in the context of data archiving or data lifecycle management processes, particularly when dealing with customer-related data.
  Cause:
  
  Completed Business Activities: The error suggests that there are completed business activities associated with the customer in question. This could mean that there are open transactions, pending invoices, or other activities that prevent the system from archiving or deleting the customer data.
  Data Locking: The data may be locked due to ongoing processes or transactions that are still active.
  Configuration Issues: There may be configuration settings in the application that prevent the archiving or deletion of data for customers with completed business activities.
  
  Solution:
  
  Review Business Activities: Check the customer’s account for any open transactions or activities. Ensure that all necessary business processes are completed and that there are no pending items.
  Clear Open Items: If there are open items, resolve them by either processing or clearing them as appropriate.
  Check for Locks: Investigate if there are any locks on the data that might be preventing the archiving or deletion process. This can be done through transaction codes like SM12 (to check for locks) or SM21 (to check system logs).
  Consult Documentation: Review the documentation for the specific application (denoted by &3) to understand any specific requirements or restrictions related to archiving or data management.
  Adjust Configuration: If necessary, consult with your SAP Basis or functional team to adjust any configuration settings that may be causing the issue.
  Use Transaction Codes: Utilize relevant transaction codes (like SARA for archiving) to manage the archiving process and ensure that all prerequisites are met.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Familiarize yourself with transaction codes related to data archiving and lifecycle management, such as SARA (Archive Administration) and ILM (Information Lifecycle Management) transactions.
  User Roles and Authorizations: Ensure that the user attempting to perform the archiving or deletion has the necessary authorizations to do so.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal SAP team for further assistance.