How To Fix CVP_DP_ILM170 - Bus. activities completed for contact person &1 in application &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CVP_DP_ILM - CVP_DP_ILM

• Message number: 170

• Message text: Bus. activities completed for contact person &1 in application &3

What causes this issue?

The end of purpose (EoP) check determined that master data of contact
person &V1& is no longer required for any business activities in
application &V3&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The end of business marks the start of the retention time (SoRT). After
the retention time ends, the relevant data can be destroyed from the
database and archive.
The SoRT date calculated for contact person &V1& is &V4&.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CVP_DP_ILM170 - Bus. activities completed for contact person &1 in application &3 ?

  The SAP error message CVP_DP_ILM170 typically indicates that there are business activities that have been completed for a contact person in a specific application, which may prevent further processing or changes to that contact person. This error is often encountered in the context of data management or customer relationship management (CRM) within SAP systems.
  Cause:
  
  Completed Business Activities: The primary cause of this error is that there are business activities (such as sales orders, service requests, etc.) that have been finalized for the specified contact person. This means that the system has locked certain functionalities to prevent changes that could affect the integrity of the completed activities.
  Data Integrity Constraints: SAP enforces data integrity rules to ensure that changes to contact persons do not disrupt the business processes that have already been executed.
  
  Solution:
  
  Review Business Activities: Check the business activities associated with the contact person. You may need to review the completed transactions to understand what has been finalized.
  Unlock or Modify Activities: If possible, consider unlocking or modifying the completed business activities if they are no longer relevant or if changes are necessary. This may involve reversing transactions or making adjustments in the system.
  Consult with Business Process Owners: Engage with the relevant business process owners or stakeholders to determine if the contact person needs to be modified or if the completed activities can be adjusted.
  Use Transaction Codes: Utilize relevant transaction codes (like CRM_ORDER, CRM_CONTACT, etc.) to navigate to the business activities and assess their status.
  Check for Custom Logic: If your organization has custom logic or enhancements in place, ensure that these are not causing the error. You may need to involve your SAP technical team to investigate further.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review SAP documentation related to contact management and business activities to understand the implications of this error.
  Support: If the issue persists and you cannot resolve it, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant transaction logs.
  
  By following these steps, you should be able to identify the cause of the CVP_DP_ILM170 error and take appropriate actions to resolve it.