How To Fix CVP_DP_ILM168 - Bus. activities completed for customer &1 in application &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CVP_DP_ILM - CVP_DP_ILM

• Message number: 168

• Message text: Bus. activities completed for customer &1 in application &3

What causes this issue?

The end of purpose (EoP) check determined that master data of customer
&V1& is no longer required for any business activities in application
&V3&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The end of business marks the start of the retention time (SoRT). After
the retention time ends, the relevant data can be destroyed from the
database and archive.
The SoRT date calculated for customer &V1& is &V4&.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CVP_DP_ILM168 - Bus. activities completed for customer &1 in application &3 ?

  The SAP error message CVP_DP_ILM168 indicates that business activities have been completed for a specific customer in a particular application. This message is typically related to the Data Protection and Privacy (DPP) functionality within SAP, particularly in the context of managing customer data and compliance with data protection regulations.
  Cause:
  The error message CVP_DP_ILM168 usually arises when:
  
  Data Protection Compliance: The system has detected that all business activities related to the customer have been completed, which may prevent further actions on that customer's data.
  Data Lifecycle Management: The customer data may be subject to data lifecycle management policies, and the system is enforcing these policies.
  Application-Specific Restrictions: The application in question may have specific restrictions or rules that prevent further processing of the customer data once certain activities are completed.
  
  Solution:
  To resolve this error, consider the following steps:
  
  Review Business Activities: Check the business activities that have been completed for the customer. Ensure that all necessary processes have been finalized and that no further actions are required.
  Check Data Protection Settings: Review the data protection settings in your SAP system. Ensure that the settings align with your organization's data management policies and compliance requirements.
  Consult Documentation: Refer to the SAP documentation related to Data Protection and Privacy (DPP) and Data Lifecycle Management (DLM) for guidance on handling completed business activities.
  Contact SAP Support: If the issue persists and you cannot determine the cause, consider reaching out to SAP support for assistance. They can provide insights specific to your system configuration and help troubleshoot the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide updates and patches.
  Data Protection Regulations: Familiarize yourself with data protection regulations (e.g., GDPR) that may impact how customer data is managed within your SAP system.
  Training and Documentation: Ensure that your team is trained on the data protection features of SAP and that they understand the implications of completing business activities for customers.
  
  By following these steps, you should be able to address the CVP_DP_ILM168 error and ensure compliance with data management policies in your SAP environment.