How To Fix CVP_DP_ILM072 - Cannot confirm changes for customer &1; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: CVP_DP_ILM - CVP_DP_ILM

• Message number: 072

• Message text: Cannot confirm changes for customer &1; see long text

What causes this issue?

A field in the master record of customer &v1& is defined as sensitive.
The entry has been changed and requires that a second person with
authorization checks the change and confirms or rejects it.
The data related to customer &v1& may include personal data and is
blocked.

System Response

You cannot confirm or reject the change.

How to fix this error?

To be able to confirm any changes to the master record of customer &v1&,
unblock customer &v1& by running the report <LS>Unblock Customer and
Vendor Master Data</> (transaction
<DS:TRAN.CVP_UNBLOCK_MD>CVP_UNBLOCK_MD</>).
If you do not have authorization to unblock master data, use transaction
<DS:TRAN.BUP_REQ_UNBLK>BUP_REQ_UNBLK</> to request unblocking.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CVP_DP_ILM072 - Cannot confirm changes for customer &1; see long text ?

  The SAP error message CVP_DP_ILM072 indicates that there is an issue with confirming changes for a specific customer in the context of SAP's Customer Relationship Management (CRM) or related modules. The message suggests that there are changes that cannot be confirmed, and it typically requires further investigation to understand the underlying cause.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies in the data related to the customer, such as missing or incorrect information in the customer master data.
  Authorization Issues: The user may not have the necessary authorizations to confirm changes for the specified customer.
  System Configuration: There could be configuration issues in the system that prevent the confirmation of changes.
  Locked Records: The customer record might be locked by another user or process, preventing changes from being confirmed.
  Business Rules: Certain business rules or validations may not be met, leading to the inability to confirm changes.
  
  Solutions:
  
  Check Customer Data: Review the customer master data for any inconsistencies or missing information. Ensure that all required fields are filled out correctly.
  Review Authorizations: Verify that the user has the necessary authorizations to perform the action. If not, contact your system administrator to grant the required permissions.
  Check System Configuration: Consult with your SAP Basis or configuration team to ensure that the system is set up correctly and that there are no configuration issues affecting the confirmation process.
  Unlock Records: If the record is locked, identify the user or process that has locked it and resolve the issue. This may involve waiting for the lock to be released or contacting the user to unlock the record.
  Review Business Rules: Check if there are any specific business rules or validations that need to be satisfied before confirming changes. Make sure all conditions are met.
  
  Related Information:
  
  Long Text: The error message suggests checking the long text for more detailed information. This can often provide specific guidance on what might be wrong or what steps to take next.
  Transaction Codes: You may need to use specific transaction codes (like BP for Business Partner) to access and review customer data.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  Logs and Traces: If the issue persists, consider checking system logs or enabling traces to gather more information about the error.
  
  If the problem continues after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.