How To Fix CVP_DP_ILM069 - Chg. to blocked cust. &1 with sales org. &2 not permitted; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: CVP_DP_ILM - CVP_DP_ILM

• Message number: 069

• Message text: Chg. to blocked cust. &1 with sales org. &2 not permitted; see long text

What causes this issue?

You want to change data related to customer &v1& with sales organization
&v2&. This data may contain personal data and is blocked.

System Response

You cannot change any data related to customer &v1& to protect personal
data.

How to fix this error?

If you are sure that you want to change this data, use transaction
<DS:TRAN.BUP_REQ_UNBLK>BUP_REQ_UNBLK</> to request unblocking.
If you are authorized to unblock data, use transaction
<DS:TRAN.CVP_UNBLOCK_MD>CVP_UNBLOCK_MD</> to unblock the data related
to customer &v1&. You must unblock the customer general data before you
unblock the data related to sales organization &v2&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CVP_DP_ILM069 - Chg. to blocked cust. &1 with sales org. &2 not permitted; see long text ?

  The SAP error message CVP_DP_ILM069 indicates that there is an attempt to change a customer that is blocked in the system for a specific sales organization. This error typically arises in the context of customer master data management, particularly when dealing with blocked customers in the SAP system.
  Cause:
  
  Blocked Customer: The customer in question is marked as blocked in the system, which prevents any changes to their data for the specified sales organization.
  Sales Organization Restrictions: The customer may be blocked for specific sales organizations, and any attempt to modify their data in that context will trigger this error.
  Data Integrity Rules: SAP enforces data integrity rules to ensure that blocked customers cannot be modified, which is a common practice to prevent issues in sales and financial processes.
  
  Solution:
  
  
  Unblock the Customer: If you have the necessary permissions, you can unblock the customer for the relevant sales organization. This can typically be done in the customer master data transaction (e.g., transaction code XD02 for changing customer data).
  
  Navigate to the customer master record.
  Check the status of the customer and remove the block if appropriate.
  
  
  
  Review Business Processes: Ensure that the blocking of the customer is in line with your business processes. If the customer should remain blocked, consider whether the change you are trying to make is necessary or if it can be handled differently.
  
  
  Consult with Your SAP Administrator: If you do not have the necessary permissions to unblock the customer or if you are unsure about the implications of unblocking, consult with your SAP administrator or the relevant department (e.g., sales, finance) to understand the context and get approval.
  
  
  Check Long Text: The error message suggests checking the long text for more details. You can do this by navigating to the error message in the SAP system, which may provide additional context or specific instructions related to the error.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD02 (Change Customer), XD03 (Display Customer), and VD02 (Change Customer for Sales Area).
  User Roles and Permissions: Ensure that you have the appropriate roles and permissions to make changes to customer data.
  Documentation: Refer to SAP documentation or your organization's internal guidelines for managing customer master data and handling blocked customers.
  
  By following these steps, you should be able to address the CVP_DP_ILM069 error effectively.