How To Fix CVP_DP_ILM067 - Changes to blocked customer &1 are not permitted; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: CVP_DP_ILM - CVP_DP_ILM

• Message number: 067

• Message text: Changes to blocked customer &1 are not permitted; see long text

What causes this issue?

You want to change data related to customer &v1&. This data may contain
personal data and is blocked.

System Response

You cannot change any data related to customer &v1& to protect personal
data.

How to fix this error?

If you are sure that you want to change this data, use transaction
<DS:TRAN.BUP_REQ_UNBLK>BUP_REQ_UNBLK</> to request unblocking.
If you are authorized to unblock data, use transaction
<DS:TRAN.CVP_UNBLOCK_MD>CVP_UNBLOCK_MD</> to unblock the data related
to customer &v1&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CVP_DP_ILM067 - Changes to blocked customer &1 are not permitted; see long text ?

  The SAP error message CVP_DP_ILM067 indicates that changes to a blocked customer (identified by &1) are not permitted. This error typically arises in the context of customer master data management, where certain restrictions are in place to prevent modifications to customers that are blocked for various reasons.
  Cause:
  
  Customer Blocked Status: The customer in question is marked as blocked in the system. This could be due to various reasons such as credit issues, compliance concerns, or administrative decisions.
  Data Integrity: SAP enforces data integrity rules to ensure that blocked customers cannot be modified, which helps maintain accurate and reliable data.
  User Permissions: The user attempting to make changes may not have the necessary permissions to modify blocked customer records.
  
  Solution:
  
  
  Unblock the Customer: If you have the necessary permissions, you can unblock the customer in the customer master data. This typically involves:
  
  Navigating to the customer master data transaction (e.g., XD02 for general data or FD02 for company code data).
  Searching for the blocked customer and changing the status to unblocked.
  Saving the changes.
  
  
  
  Check User Permissions: Ensure that the user has the appropriate authorizations to modify customer data. If not, contact your SAP security administrator to request the necessary permissions.
  
  
  Review Business Processes: If the customer is blocked for legitimate business reasons (e.g., credit issues), consult with the relevant departments (e.g., finance, sales) to understand the implications of unblocking the customer.
  
  
  Consult Long Text: The error message suggests checking the long text for more details. You can do this by:
  
  Going to the transaction where the error occurred.
  Clicking on the error message to view the long text, which may provide additional context or steps to resolve the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD02 (Change Customer), FD02 (Change Customer Company Code), and VD02 (Change Customer Sales Area).
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message.
  Documentation: Review SAP documentation regarding customer master data management and blocking/unblocking procedures.
  
  If the issue persists after following these steps, it may be necessary to involve your SAP support team or consult with SAP support for further assistance.