How To Fix CVP_DP_ILM068 - Changes to blocked customer &1 with CoCd &2 not permitted; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: CVP_DP_ILM - CVP_DP_ILM

• Message number: 068

• Message text: Changes to blocked customer &1 with CoCd &2 not permitted; see long text

What causes this issue?

You want to change data related to customer &v1& with company code &v2&.
This data may contain personal data and is blocked.

System Response

You cannot change any data related to customer &v1& and company code
&v2& to protect personal data.

How to fix this error?

If you are sure that you want to change this data, use transaction
<DS:TRAN.BUP_REQ_UNBLK>BUP_REQ_UNBLK</> to request unblocking.
If you are authorized to unblock data, use transaction
<DS:TRAN.CVP_UNBLOCK_MD>CVP_UNBLOCK_MD</> to unblock the data related
to customer &v1&. You must unblock the customer general data before you
unblock the data related to company code &v2&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CVP_DP_ILM068 - Changes to blocked customer &1 with CoCd &2 not permitted; see long text ?

  The SAP error message CVP_DP_ILM068 indicates that there are changes being attempted on a blocked customer account in a specific company code (CoCd). This error typically arises in the context of customer master data management, particularly when dealing with blocked customers who are not allowed to have their data modified.
  Cause:
  
  Blocked Customer Status: The customer account is marked as blocked in the system. This could be due to various reasons such as credit issues, compliance concerns, or internal policies.
  Company Code Restrictions: The error specifies a particular company code (CoCd), indicating that the customer is blocked in that specific context, and changes are not allowed.
  Data Integrity Rules: SAP enforces data integrity rules to prevent unauthorized or unintended changes to sensitive data, especially for blocked accounts.
  
  Solution:
  
  
  Unblock the Customer: If the changes are necessary, you may need to unblock the customer account first. This can typically be done by:
  
  Navigating to the customer master data transaction (e.g., XD02 for general data or FD02 for company code data).
  Changing the status of the customer from blocked to active.
  Ensure that the reason for blocking is resolved before unblocking.
  
  
  
  Review Blocking Reasons: Check the reason for the block. If it is due to credit issues, compliance, or other internal policies, ensure that these issues are addressed before attempting to make changes.
  
  
  Consult with Relevant Departments: If you are unsure about unblocking the customer, consult with the finance, compliance, or sales departments to understand the implications of making changes to a blocked customer.
  
  
  Check Authorization: Ensure that you have the necessary authorizations to make changes to customer master data. If not, you may need to request access or have someone with the appropriate permissions make the changes.
  
  
  Related Information:
  
  
  Long Text: The long text associated with the error message may provide additional context or specific instructions related to the error. You can view this by clicking on the message or using transaction codes like SE91 to look up the message class and details.
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for customer master data management, such as:
  
  XD01 - Create Customer (General Data)
  XD02 - Change Customer (General Data)
  FD01 - Create Customer (Company Code)
  FD02 - Change Customer (Company Code)
  
  
  
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or updates from SAP.
  
  
  By following these steps, you should be able to address the CVP_DP_ILM068 error and proceed with the necessary changes to the customer account.