How To Fix CVI_FS_CHECK_CUST014 - Roles assigned; direction "customer -> BP" not activated

SAP Error Message - Details

• Message type: E = Error

• Message class: CVI_FS_CHECK_CUST -

• Message number: 014

• Message text: Roles assigned; direction "customer -> BP" not activated

What causes this issue?

Before you can update the customer in the business partner, you must
assign at least one business partner role to a customer account group in
the view "Define BP Role for Direction Customer to BP"
(CVIV_CUST_TO_BP2).
You must also activate the synchronization direction in the view
"Activate Synchronization Options" (MDSV_CTRL_OPT_A).

System Response

There is at least one entry in the view "Define BP Role for Direction
Customer to BP" (CVIV_CUST_TO_BP2). The synchronization direction of
customer to business partner has not been activated. Data cannot be
synchronized.

How to fix this error?

If you want to synchronize data from the business partner to the
customer, you must activate the direction in the Customizing activity
<DS:SIMG.MDSV_CTRL_OPT_A>Activate Synchronization Options</>.
If not, you can remove the entries in the Customizing activity
<DS:SIMG.CVIV_CUST_TO_BP2>Define BP Role for Direction Customer to BP</>
.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CVI_FS_CHECK_CUST014 - Roles assigned; direction "customer -> BP" not activated ?

  The SAP error message CVI_FS_CHECK_CUST014 indicates that there is an issue with the assignment of roles in the Business Partner (BP) configuration, specifically when trying to create or manage a Business Partner with a customer role. The error message suggests that the direction "customer -> BP" is not activated, which means that the system is unable to link the customer data to the Business Partner due to configuration settings.
  Cause:
  
  Role Assignment Not Activated: The specific direction for the customer role to be linked to the Business Partner is not activated in the system.
  Configuration Issues: There may be missing or incorrect configurations in the Customer-Vendor Integration (CVI) settings.
  Missing Customizing Settings: The necessary customizing settings for the Business Partner roles may not be properly set up.
  
  Solution:
  To resolve the error, follow these steps:
  
  
  Check Role Assignment:
  
  Go to the transaction code BP (Business Partner).
  Check if the customer role (e.g., FLCU00 for customers) is assigned to the Business Partner.
  Ensure that the role is activated for the direction "customer -> BP".
  
  
  
  Activate the Direction:
  
  Navigate to the transaction SPRO (SAP Reference IMG).
  Follow the path: Cross-Application Components > Master Data Synchronization > Customer-Vendor Integration > Settings for Customer-Vendor Integration.
  Look for the option to activate the direction "customer -> BP" and ensure it is activated.
  
  
  
  Check Customizing Settings:
  
  Ensure that the necessary customizing settings for the Business Partner roles are correctly configured.
  Verify that the relevant settings for the customer role are in place.
  
  
  
  Run Synchronization:
  
  After making the necessary changes, run the synchronization process to ensure that the customer data is correctly linked to the Business Partner.
  
  
  
  Test the Configuration:
  
  After making the changes, try to create or manage the Business Partner again to see if the error persists.
  
  
  
  Related Information:
  
  CVI (Customer-Vendor Integration): This is a key component in SAP that allows for the integration of customer and vendor data into the Business Partner model.
  Business Partner Roles: Different roles can be assigned to a Business Partner, such as customer, vendor, or employee. Each role has specific attributes and data requirements.
  Transaction Codes:
  
  BP: Business Partner maintenance.
  SPRO: Access to the SAP Reference IMG for configuration settings.
  
  
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP Basis or functional team for further investigation, as there may be additional underlying issues or system-specific configurations that need to be addressed.