How To Fix CVI_FS_CHECK_CUST012 - Roles assigned; direction "BP -> customer" not activated

SAP Error Message - Details

• Message type: E = Error

• Message class: CVI_FS_CHECK_CUST -

• Message number: 012

• Message text: Roles assigned; direction "BP -> customer" not activated

What causes this issue?

Before you can update the business partner in the customer, you must
select at least one business partner role as the customer role in the
view "Set BP Role Category for Direction BP to Customer" (V_TBD002).
You must also activate the synchronization direction in the view
"Activate Synchronization Options" (MDSV_CTRL_OPT_A).

System Response

There is at least one entry in the view "Set BP Role Category for
Direction BP to Customer" (V_TBD002). The synchronization direction of
business partner to customer has not been activated. Data cannot be
synchronized.

How to fix this error?

If you want to synchronize data from the business partner to the
customer, you must activate the direction in the Customizing activity
<DS:SIMG.MDSV_CTRL_OPT_A>Activate Synchronization Options</>.
If not, you can remove the entries in the Customizing activity
<DS:SIMG.V_TBD002>Set BP Role Category for Direction BP to Customer</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CVI_FS_CHECK_CUST012 - Roles assigned; direction "BP -> customer" not activated ?

  The SAP error message CVI_FS_CHECK_CUST012 indicates that there is an issue with the Business Partner (BP) and Customer integration in the SAP system. Specifically, it suggests that the direction for the Business Partner to Customer mapping is not activated, which is necessary for the system to properly handle the relationship between Business Partners and Customers.
  Cause:
  The error typically arises due to one of the following reasons:
  
  Inconsistent Configuration: The configuration settings for the Business Partner and Customer integration may not be properly set up.
  Missing Activation: The direction for the Business Partner to Customer mapping has not been activated in the system.
  Role Assignment Issues: The roles assigned to the Business Partner may not include the necessary roles for customer integration.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Configuration Settings:
  
  Go to the transaction code BP (Business Partner) and check the settings for the Business Partner roles.
  Ensure that the roles required for customer integration (e.g., "FLCU00" for Customer) are correctly assigned to the Business Partner.
  
  
  
  Activate the Direction:
  
  Use transaction code CVI (Customer-Vendor Integration) to check the settings for the integration.
  Navigate to the relevant configuration settings and ensure that the direction "BP -> Customer" is activated.
  
  
  
  Role Assignment:
  
  Ensure that the Business Partner has the necessary roles assigned that allow it to be linked to a customer. This can be done in the Business Partner maintenance screen.
  If necessary, assign the "Customer" role to the Business Partner.
  
  
  
  Check Customizing Settings:
  
  Go to the SPRO transaction (SAP Reference IMG) and navigate to the following path:
  Cross-Application Components -> Master Data Synchronization -> Business Partner -> Customer-Vendor Integration -> Define Customer Roles
  
  Ensure that the roles and settings are correctly defined for the integration.
  
  
  
  Recheck the Business Partner:
  
  After making the necessary changes, recheck the Business Partner to ensure that it is now correctly linked to the customer.
  
  
  
  Testing:
  
  After making the changes, perform a test to ensure that the error no longer appears when trying to create or modify the Business Partner or Customer.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  BP: Business Partner Maintenance
  CVI: Customer-Vendor Integration
  SPRO: Customizing Implementation Guide
  
  
  
  Documentation: Refer to SAP Help documentation for detailed guidance on Business Partner and Customer integration.
  
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to this error.
  
  
  By following these steps, you should be able to resolve the CVI_FS_CHECK_CUST012 error and ensure proper integration between Business Partners and Customers in your SAP system.