How To Fix CRMS4_SRV_API012 - Multiple pricing conditions is not supported in item &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_API - Error Message for Service Order API

• Message number: 012

• Message text: Multiple pricing conditions is not supported in item &1.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_API012 - Multiple pricing conditions is not supported in item &1. ?

  The SAP error message CRMS4_SRV_API012 indicates that there are multiple pricing conditions defined for a particular item in a CRM (Customer Relationship Management) transaction, which is not supported by the system. This error typically arises when trying to process or save a transaction that includes items with more than one pricing condition.
  Cause:
  
  Multiple Pricing Conditions: The primary cause of this error is that the item in question has multiple pricing conditions assigned to it. In SAP CRM, certain operations or transactions may not support items with multiple pricing conditions.
  Configuration Issues: There may be configuration settings in the pricing procedure that do not allow for multiple conditions to be processed together.
  Data Entry Errors: Incorrect data entry or configuration in the pricing setup can lead to this issue.
  
  Solution:
  
  Review Pricing Conditions: Check the pricing conditions assigned to the item. Ensure that there is only one pricing condition applicable for the item in question. You can do this by navigating to the item details in the CRM transaction and reviewing the pricing conditions.
  Adjust Pricing Procedure: If your business process requires multiple pricing conditions, you may need to adjust the pricing procedure configuration to allow for this. Consult with your SAP configuration team to see if changes can be made to accommodate your requirements.
  Data Correction: If the error is due to incorrect data entry, correct the pricing conditions for the item. Ensure that only the necessary pricing condition is active.
  Consult Documentation: Refer to SAP documentation or notes related to pricing conditions in CRM to understand the limitations and supported configurations.
  Testing: After making changes, test the transaction again to ensure that the error does not reoccur.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions for this specific error message.
  Transaction Codes: Familiarize yourself with transaction codes related to pricing and CRM transactions, such as CRMD_ORDER for managing CRM orders.
  SAP Community: Engage with the SAP Community forums for discussions related to this error, as other users may have encountered and resolved similar issues.
  Documentation: Review the SAP Help Portal for detailed information on pricing procedures and conditions in SAP CRM.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP support team or a consultant who specializes in SAP CRM for further assistance.