How To Fix CRMS4_SRV_API014 - Multiple service order status is not allowed in item &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_API - Error Message for Service Order API

• Message number: 014

• Message text: Multiple service order status is not allowed in item &1.

Self-Explanatory Message

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• What is the cause and solution for SAP error message CRMS4_SRV_API014 - Multiple service order status is not allowed in item &1. ?

  The SAP error message CRMS4_SRV_API014 indicates that there is an issue with the service order status in the context of a service order item. Specifically, it means that multiple service order statuses are not allowed for a single item in the service order. This error typically arises when there is an attempt to assign different statuses to the same service order item, which is not permissible in the SAP system.
  Cause:
  
  Multiple Status Assignments: The primary cause of this error is that the system has detected that the same service order item is being assigned multiple statuses, which violates the business logic defined in the SAP system.
  Data Inconsistency: There may be inconsistencies in the data, such as incorrect updates or changes made to the service order item that lead to conflicting statuses.
  User Error: Users may inadvertently attempt to change the status of an item in a way that conflicts with existing statuses.
  
  Solution:
  
  Check Status Assignments: Review the service order item in question to see what statuses are currently assigned. Ensure that only one status is active for that item.
  Correct the Status: If multiple statuses are found, determine which status should be active and update the service order item accordingly. You may need to revert or change the status of the item to resolve the conflict.
  Data Consistency Check: Run a consistency check on the service order data to identify any discrepancies that may be causing the issue. This may involve checking related tables or using transaction codes that help in data validation.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on managing service order statuses.
  User Training: If user error is a frequent cause, consider providing additional training to users on how to properly manage service order statuses.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like IW32 (Change Order) or IW33 (Display Order) to view and manage service orders.
  SAP Notes: Check SAP Notes for any known issues or patches related to service order status management.
  Custom Development: If your organization has custom developments or enhancements related to service orders, review those to ensure they are not causing the issue.
  Support: If the problem persists, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  By following these steps, you should be able to resolve the error and ensure that service order items have the correct and singular status assigned.