How To Fix CRMS4_SRV_API013 - Multiple service reference equipment is not supported in item &1.

CRMS4_SRV_API013 - Overview

• Message type: E = Error

• Message class: CRMS4_SRV_API - Error Message for Service Order API

• Message number: 013

• Message text: Multiple service reference equipment is not supported in item &1.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_API013 - Multiple service reference equipment is not supported in item &1. ?

  The SAP error message CRMS4_SRV_API013 indicates that there are multiple service reference equipment entries associated with a single item in a service order or service request, which is not supported by the system. This typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with service management.
  
  Cause:
  The error is caused by the following scenarios:
  
  Multiple Equipment Entries: The item in the service order or request is linked to more than one piece of equipment, which is not allowed in the context of the operation you are trying to perform.
  Incorrect Configuration: The configuration of the service order or service request may not be set up to handle multiple equipment references.
  Data Entry Error: There may have been an error during data entry, leading to multiple equipment being assigned to a single item inadvertently.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Equipment Assignment:
  
  Review the service order or service request