How To Fix CRMS4_SRV_API013 - Multiple service reference equipment is not supported in item &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SRV_API - Error Message for Service Order API

• Message number: 013

• Message text: Multiple service reference equipment is not supported in item &1.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SRV_API013 - Multiple service reference equipment is not supported in item &1. ?

  The SAP error message CRMS4_SRV_API013 indicates that there are multiple service reference equipment entries associated with a single item in a service order or service request, which is not supported by the system. This typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with service management.
  Cause:
  The error is caused by the following scenarios:
  
  Multiple Equipment Entries: The item in the service order or request is linked to more than one piece of equipment, which is not allowed in the context of the operation you are trying to perform.
  Incorrect Configuration: The configuration of the service order or service request may not be set up to handle multiple equipment references.
  Data Entry Error: There may have been an error during data entry, leading to multiple equipment being assigned to a single item inadvertently.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Equipment Assignment:
  
  Review the service order or service request to see how many pieces of equipment are assigned to the item in question.
  Ensure that only one piece of equipment is assigned to each item.
  
  
  
  Modify the Service Order/Request:
  
  If multiple equipment entries are found, you will need to modify the service order or request to ensure that only one piece of equipment is linked to the item.
  You can do this by removing the additional equipment references or by creating separate items for each piece of equipment.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the SAP system to ensure that it is set up correctly for handling service orders and equipment references.
  Consult with your SAP administrator or functional consultant if you suspect that the configuration may be causing the issue.
  
  
  
  Data Validation:
  
  Validate the data being entered into the system to prevent similar issues in the future. Implement checks or validations to ensure that only one equipment reference is assigned per item.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on handling service orders and equipment references.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to view and edit service orders or CRMD_ORDERADM_H for header details.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the error and ensure that your service orders or requests are processed correctly.