How To Fix CRMS4_SOM_PROD_BO104 - Product '&1' of the shared products is not unique

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SOM_PROD_BO - Messages for BO Subscription Product Specification

• Message number: 104

• Message text: Product '&1' of the shared products is not unique

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SOM_PROD_BO104 - Product '&1' of the shared products is not unique ?

  The SAP error message CRMS4_SOM_PROD_BO104 indicates that there is a problem with the uniqueness of a product in the context of shared products within the SAP CRM system. This error typically arises when the system encounters multiple entries for the same product, which leads to ambiguity in processing.
  Cause:
  
  Duplicate Product Entries: The most common cause of this error is that the product specified (denoted by &1 in the error message) exists multiple times in the system, possibly due to incorrect data entry or data migration issues.
  Incorrect Configuration: There may be issues with the configuration of the product hierarchy or the way products are shared across different organizational units.
  Data Inconsistency: There could be inconsistencies in the product master data, such as different product IDs or descriptions that refer to the same physical product.
  
  Solution:
  
  
  Check for Duplicates: 
  
  Use transaction codes like MM03 (Display Material) or CRMD_ORDER (CRM Order Management) to check if the product exists multiple times in the system.
  Look for different product IDs or variations that might be causing the duplication.
  
  
  
  Data Cleanup:
  
  If duplicates are found, determine which entries are valid and which can be deleted or merged.
  Ensure that the product master data is cleaned up to maintain uniqueness.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to product sharing and ensure that they are set up correctly.
  Verify that the product hierarchy is correctly defined and that there are no overlapping entries.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to this error message for any specific guidelines or patches that may address the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking for duplicates and reviewing configurations, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MM03, CRMD_ORDER, and SE11 (Data Dictionary) to analyze product data.
  SAP Notes: Search for SAP Notes related to CRMS4_SOM_PROD_BO104 for any known issues or fixes.
  Data Governance: Implement data governance practices to prevent future occurrences of duplicate product entries.
  
  By following these steps, you should be able to resolve the error and ensure that the product data in your SAP system is unique and correctly configured.