How To Fix CRMS4_SOM_PROD_BO105 - Maintain shared product

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SOM_PROD_BO - Messages for BO Subscription Product Specification

• Message number: 105

• Message text: Maintain shared product

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SOM_PROD_BO105 - Maintain shared product ?

  The SAP error message CRMS4_SOM_PROD_BO105 with the description "Maintain shared product" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue related to the configuration or maintenance of shared products in the system. This error can arise in various scenarios, such as when trying to create or modify a product that is supposed to be shared across different organizational units or systems.
  Cause:
  
  Missing Configuration: The shared product may not be properly configured in the system. This could mean that the necessary data or settings for the product are incomplete or missing.
  Authorization Issues: The user may not have the necessary permissions to maintain or modify the shared product.
  Data Inconsistencies: There may be inconsistencies in the data related to the product, such as missing master data or incorrect relationships between products and organizational units.
  Integration Issues: If the product is supposed to be shared across different systems (e.g., between SAP CRM and SAP ERP), there may be integration issues that prevent the product from being maintained correctly.
  
  Solution:
  
  Check Product Configuration: Ensure that the shared product is properly configured in the system. This includes checking the product master data, ensuring that all required fields are filled out, and that the product is set up for sharing.
  Review Authorizations: Verify that the user attempting to maintain the product has the necessary authorizations. This may involve checking user roles and permissions in the SAP system.
  Data Consistency Check: Perform a data consistency check to identify any missing or incorrect data related to the product. This may involve checking related master data, such as material master or customer master records.
  Integration Settings: If the product is shared across systems, check the integration settings to ensure that data is being transferred correctly between systems. This may involve reviewing middleware settings or IDoc configurations.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional guidance and troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I for managing CRM orders and products.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.