How To Fix CRMS4_SOM_PROD_BO102 - Discount/Charges Key shouldn't be empty

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SOM_PROD_BO - Messages for BO Subscription Product Specification

• Message number: 102

• Message text: Discount/Charges Key shouldn't be empty

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SOM_PROD_BO102 - Discount/Charges Key shouldn't be empty ?

  The SAP error message CRMS4_SOM_PROD_BO102 indicates that the Discount/Charges Key is required but is currently empty in the context of a Sales Order Management (SOM) process. This error typically arises when creating or processing sales orders, particularly in the SAP CRM (Customer Relationship Management) module.
  Cause:
  
  Missing Configuration: The Discount/Charges Key is not configured in the system, or the relevant settings are not properly maintained.
  Data Entry Error: The user may have forgotten to enter the Discount/Charges Key in the relevant field.
  Custom Development: If there are custom developments or enhancements in the system, they might not be handling the Discount/Charges Key correctly.
  Inconsistent Data: The data being processed may not have the necessary associations or relationships defined, leading to the absence of the Discount/Charges Key.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for discounts and charges in SAP CRM.
  Ensure that the Discount/Charges Key is defined and properly maintained in the system.
  
  
  
  Data Entry:
  
  When creating or modifying a sales order, ensure that the Discount/Charges Key is filled in the relevant field.
  If the field is not visible, check the screen layout or field status settings.
  
  
  
  Review Custom Code:
  
  If there are any custom developments, review the code to ensure that it correctly handles the Discount/Charges Key.
  Make necessary adjustments to ensure that the key is populated as required.
  
  
  
  Data Consistency:
  
  Check the master data (e.g., customer master, material master) to ensure that all necessary relationships and configurations are in place.
  Validate that the relevant pricing conditions are set up correctly.
  
  
  
  Testing:
  
  After making changes, perform tests to ensure that the error does not reoccur.
  Create a new sales order or modify an existing one to verify that the Discount/Charges Key is now being populated correctly.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Refer to the SAP Help Portal for detailed documentation on configuring discounts and charges in SAP CRM.
  Community Forums: Engage with SAP community forums or user groups to see if others have encountered and resolved similar issues.
  
  If the problem persists after following these steps, it may be beneficial to consult with an SAP functional consultant or technical support for further assistance.