How To Fix CRMS4_SOM_PROD_API059 - You are not allowed to delete the charge plan of a released/obsolete CCM

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SOM_PROD_API -

• Message number: 059

• Message text: You are not allowed to delete the charge plan of a released/obsolete CCM

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SOM_PROD_API059 - You are not allowed to delete the charge plan of a released/obsolete CCM ?

  The SAP error message CRMS4_SOM_PROD_API059 indicates that you are attempting to delete a charge plan associated with a released or obsolete Customer Care Management (CCM) object. This error typically arises in the context of SAP CRM (Customer Relationship Management) when there are restrictions on modifying or deleting certain records that are already in use or have been finalized.
  Cause:
  
  Released/Obsolete Status: The charge plan you are trying to delete is linked to a CCM object that has already been released or marked as obsolete. In SAP, once an object is released, it is often locked for modifications to maintain data integrity.
  Data Integrity Rules: SAP enforces data integrity rules to prevent changes that could lead to inconsistencies in the system. Deleting a charge plan that is in use could disrupt related processes or reporting.
  
  Solution:
  
  Check Status: Verify the status of the CCM object associated with the charge plan. If it is indeed released or obsolete, you will not be able to delete the charge plan directly.
  Unrelease or Change Status: If possible, consider changing the status of the CCM object to a state that allows modifications. This may involve un-releasing the object or changing its status to active, depending on your business processes and system configuration.
  Consult Documentation: Review the relevant SAP documentation or configuration guides to understand the implications of changing the status of the CCM object.
  Contact Support: If you are unsure about how to proceed or if the charge plan needs to be deleted for a valid business reason, consider reaching out to your SAP support team or consulting with an SAP expert who can provide guidance based on your specific system setup.
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to this error message. SAP frequently releases notes that provide solutions or workarounds for known issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help you manage charge plans and CCM objects, such as CRMD_ORDER for managing CRM orders.
  User Authorizations: Ensure that you have the necessary authorizations to perform actions on charge plans and CCM objects. Lack of proper permissions can also lead to errors.
  
  By following these steps, you should be able to address the error message and understand the underlying reasons for the restriction on deleting the charge plan.