How To Fix CRMS4_SOM_PROD_API061 - Duplicate ID &1 in CCM version &2 external object &3

CRMS4_SOM_PROD_API061 - Overview

• Message type: E = Error

• Message class: CRMS4_SOM_PROD_API -

• Message number: 061

• Message text: Duplicate ID &1 in CCM version &2 external object &3

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SOM_PROD_API061 - Duplicate ID &1 in CCM version &2 external object &3 ?

  The SAP error message CRMS4_SOM_PROD_API061 indicates that there is a duplicate ID issue in the context of the Customer Relationship Management (CRM) system, specifically related to the Service Order Management (SOM) functionality. This error typically arises when there is an attempt to create or update an external object (like a service order or product) that has an ID which already exists in the system.
  
  Cause:
  
  
  Duplicate External ID: The most common cause of this error is that the external object you are trying to create or update has an ID that already exists in the system. This could happen if:
  
  The same external ID is being used for multiple records.
  There was a previous unsuccessful attempt to create the object, and the ID was not properly cleaned up.
  Data migration or integration processes are inserting records with duplicate IDs.
  
  
  
  Data Consistency Issues: There may be inconsistencies in the data being sent to the CRM system, especially