How To Fix CRMS4_SOM_PROD_API061 - Duplicate ID &1 in CCM version &2 external object &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SOM_PROD_API -

• Message number: 061

• Message text: Duplicate ID &1 in CCM version &2 external object &3

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SOM_PROD_API061 - Duplicate ID &1 in CCM version &2 external object &3 ?

  The SAP error message CRMS4_SOM_PROD_API061 indicates that there is a duplicate ID issue in the context of the Customer Relationship Management (CRM) system, specifically related to the Service Order Management (SOM) functionality. This error typically arises when there is an attempt to create or update an external object (like a service order or product) that has an ID which already exists in the system.
  Cause:
  
  
  Duplicate External ID: The most common cause of this error is that the external object you are trying to create or update has an ID that already exists in the system. This could happen if:
  
  The same external ID is being used for multiple records.
  There was a previous unsuccessful attempt to create the object, and the ID was not properly cleaned up.
  Data migration or integration processes are inserting records with duplicate IDs.
  
  
  
  Data Consistency Issues: There may be inconsistencies in the data being sent to the CRM system, especially if it is coming from an external source or during data migration.
  
  
  Solution:
  
  
  Check for Existing Records: Before creating or updating the external object, check the CRM system for existing records with the same ID. You can do this by querying the relevant tables or using transaction codes that allow you to view the records.
  
  
  Use Unique IDs: Ensure that the IDs being used for external objects are unique. If you are generating IDs programmatically, implement a mechanism to check for existing IDs before creating new ones.
  
  
  Data Cleanup: If you find that there are duplicate records, you may need to clean up the data. This could involve:
  
  Deleting or archiving duplicate records.
  Updating existing records to use a different ID.
  
  
  
  Review Integration Processes: If the error is occurring during data integration, review the integration logic to ensure that it is not inadvertently creating duplicates. This may involve checking the source system for duplicate entries or adjusting the logic to handle existing records appropriately.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates related to this error message. There may be specific patches or recommendations provided by SAP.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that can help you view and manage service orders and external objects (e.g., CRMD_ORDER, CRMD_ORDERADM_H).
  Documentation: Review SAP documentation related to Service Order Management and external object handling for best practices and guidelines.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error, including the context in which it occurs.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.