How To Fix CRMS4_SOM_PROD_API058 - You are allowed to change CCM status from 'Obsolete' to 'Released'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SOM_PROD_API -

• Message number: 058

• Message text: You are allowed to change CCM status from 'Obsolete' to 'Released'

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SOM_PROD_API058 - You are allowed to change CCM status from 'Obsolete' to 'Released' ?

  The SAP error message CRMS4_SOM_PROD_API058 indicates that there is an issue related to the status of a Customer Care Management (CCM) object, specifically that you are trying to change the status of an object from 'Obsolete' to 'Released'. 
  Cause:
  
  Status Restrictions: The system has defined rules that prevent certain status changes. In this case, changing an object from 'Obsolete' to 'Released' may not be allowed due to business logic or configuration settings.
  Data Integrity: The system may be enforcing data integrity rules that prevent the reactivation of an obsolete object to ensure that no inconsistencies arise in the data.
  Authorization Issues: The user may not have the necessary permissions to perform this action, which can lead to restrictions on status changes.
  
  Solution:
  
  Check Configuration: Review the configuration settings in the SAP system to see if the status change from 'Obsolete' to 'Released' is allowed. This may involve checking the status management settings in the relevant customizing transactions.
  Consult Documentation: Refer to the SAP documentation or help files related to the specific module you are working with to understand the allowed status transitions.
  Use a Different Approach: If the status change is not allowed, consider whether you can create a new object or entry instead of trying to reactivate an obsolete one.
  Authorization Check: Ensure that the user attempting the change has the necessary authorizations. If not, contact your SAP security administrator to request the appropriate permissions.
  Contact SAP Support: If the issue persists and you believe it should be allowed based on your business processes, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to status management in the SAP CRM module, such as CRMD_ORDER or CRMD_ORDERADM_H.
  User Roles: Review the roles and authorizations assigned to users in your organization to ensure they align with the required actions in the system.
  
  By following these steps, you should be able to address the error message and understand the underlying reasons for the restriction on changing the status of the CCM object.