How To Fix CRMS4_SOM_PROD_API057 - No update allowed on released/obsolete CCM

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_SOM_PROD_API -

• Message number: 057

• Message text: No update allowed on released/obsolete CCM

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_SOM_PROD_API057 - No update allowed on released/obsolete CCM ?

  The SAP error message CRMS4_SOM_PROD_API057 indicates that an attempt was made to update a Customer Care Management (CCM) object that is either released or obsolete. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to modify a product or service that is no longer editable due to its status.
  Cause:
  
  Released Status: The object (e.g., a product or service) has been released, meaning it is in a state where changes are not permitted.
  Obsolete Status: The object has been marked as obsolete, indicating that it is no longer in use or relevant, and thus cannot be modified.
  Business Logic: The system is designed to prevent changes to objects that are in these statuses to maintain data integrity and consistency.
  
  Solution:
  
  Check Object Status: Verify the status of the object you are trying to update. If it is released or obsolete, you will need to take appropriate actions based on your business processes.
  Unrelease or Reactivate: If the object needs to be modified, you may need to unrelease it or reactivate it, if your business process allows for that. This typically requires specific authorizations and may involve additional steps in the system.
  Create a New Object: If the object cannot be modified due to its status, consider creating a new object instead of trying to update the existing one.
  Consult Documentation: Review the relevant SAP documentation or consult with your SAP administrator for specific procedures related to handling released or obsolete objects.
  Contact Support: If you are unsure how to proceed or if the error persists, consider reaching out to SAP support or your internal IT support team for assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional context or solutions for this error message.
  Transaction Codes: Familiarize yourself with transaction codes related to product management in SAP CRM, such as CRMD_ORDER, CRMD_ORDERADM_H, or others that may be relevant to your specific scenario.
  User Authorizations: Ensure that you have the necessary authorizations to perform updates on the objects in question.
  
  By following these steps, you should be able to address the error message CRMS4_SOM_PROD_API057 effectively.