How To Fix CRMS4_PS_TOOLS_UI170 - GPD header version ID &1 not found for GPD item ID &2 (data mismatch)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS_UI - Messages for UI functions

• Message number: 170

• Message text: GPD header version ID &1 not found for GPD item ID &2 (data mismatch)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS_UI170 - GPD header version ID &1 not found for GPD item ID &2 (data mismatch) ?

  The SAP error message CRMS4_PS_TOOLS_UI170 indicates that there is a data mismatch related to the GPD (Global Product Data) header version ID and the GPD item ID. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an attempt to access or manipulate GPD data that does not exist or is not properly linked.
  Cause:
  
  Missing Data: The specified GPD header version ID does not exist in the system for the given GPD item ID. This could be due to data not being created or deleted inadvertently.
  Data Inconsistency: There may be inconsistencies in the database where the GPD header and item records are not properly linked.
  Configuration Issues: Incorrect configuration settings in the GPD or CRM system can lead to this error.
  Transport Issues: If the GPD data was transported from one system to another (e.g., from development to production), there may have been issues during the transport process.
  
  Solution:
  
  Check Data Existence: Verify that the GPD header version ID and GPD item ID exist in the system. You can do this by using transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check the relevant records.
  Data Consistency Check: Run consistency checks to ensure that the GPD data is correctly linked. This may involve checking the database tables directly or using SAP tools to validate the data.
  Recreate Missing Data: If the header version ID is missing, you may need to recreate it or ensure that it is properly linked to the GPD item.
  Review Configuration: Check the configuration settings related to GPD in the SAP system to ensure they are set up correctly.
  Transport Logs: If the issue arose after a transport, review the transport logs to identify any errors or warnings that occurred during the transport process.
  Consult Documentation: Refer to SAP documentation or notes related to GPD and CRM for any specific guidance or known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SE11 (for table structure).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the steps you have taken to resolve it.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.