How To Fix CRMS4_PS_TOOLS_UI172 - Different appl. status &3 and &4 between GPD header &1 and item ID &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS_UI - Messages for UI functions

• Message number: 172

• Message text: Different appl. status &3 and &4 between GPD header &1 and item ID &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS_UI172 - Different appl. status &3 and &4 between GPD header &1 and item ID &2 ?

  The SAP error message CRMS4_PS_TOOLS_UI172 indicates a discrepancy in the application status between the header and item levels in a CRM (Customer Relationship Management) system. Specifically, it points out that the application status of the header (identified by &1) and the item (identified by &2) are different, with the statuses being &3 for the header and &4 for the item.
  Cause:
  This error typically arises due to the following reasons:
  
  Inconsistent Statuses: The header and item statuses are not synchronized. This can happen if the item was updated or processed independently of the header.
  Workflow Issues: If there are workflows or processes that update the status of items and headers, a failure or interruption in these processes can lead to mismatched statuses.
  Manual Changes: Manual interventions or changes made to either the header or item can lead to inconsistencies.
  Data Corruption: In rare cases, data corruption or inconsistencies in the database can lead to this error.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  Check Statuses: Review the statuses of both the header and the item. You can do this by navigating to the relevant transaction in SAP and checking the status fields.
  Synchronize Statuses: If you find that the statuses are indeed different, you may need to manually update one of them to ensure they match. This can often be done through the transaction where you manage the CRM objects.
  Review Workflows: If there are workflows associated with the header and item, check their logs to see if there were any errors or interruptions that could have caused the mismatch.
  Consult Documentation: Refer to SAP documentation or notes related to this specific error message for any additional guidance or patches that may be available.
  Contact Support: If the issue persists and you are unable to resolve it, consider reaching out to SAP support for assistance. They may have additional tools or insights to help you troubleshoot the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with status management, such as CRMD_ORDER for managing CRM orders.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal, as there may be specific fixes or recommendations provided by SAP.
  User Forums: Check SAP community forums or other user groups where similar issues may have been discussed, as other users may have encountered and resolved the same error.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.