How To Fix CRMS4_PS_TOOLS_UI167 - No technical status assigned to SXP header (version ID &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS_UI - Messages for UI functions

• Message number: 167

• Message text: No technical status assigned to SXP header (version ID &1)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS_UI167 - No technical status assigned to SXP header (version ID &1) ?

  The SAP error message CRMS4_PS_TOOLS_UI167 indicates that there is no technical status assigned to the SXP (Service Exchange Process) header for a specific version ID. This error typically arises in the context of SAP CRM (Customer Relationship Management) when dealing with service processes or service orders.
  Cause:
  
  
  Missing Technical Status: The primary cause of this error is that the system is unable to find a technical status assigned to the specified SXP header. This can happen if:
  
  The SXP header was not properly created or saved.
  The status assignment was not completed due to a system error or user oversight.
  The version ID specified does not correspond to a valid SXP header in the system.
  
  
  
  Data Inconsistency: There may be inconsistencies in the database or issues with the configuration that prevent the status from being assigned correctly.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or modify the status of the SXP header.
  
  
  Solution:
  
  
  Check SXP Header: Verify that the SXP header with the specified version ID exists in the system. You can do this by navigating to the relevant transaction or using the appropriate report to check the status of service orders or processes.
  
  
  Assign Technical Status: If the SXP header exists but lacks a technical status, you may need to manually assign a status. This can typically be done through the transaction code related to service order management or by using the appropriate function module.
  
  
  Review Configuration: Ensure that the configuration settings for service processes in SAP CRM are correctly set up. This includes checking the status profiles and ensuring that they are properly linked to the SXP headers.
  
  
  Check Authorizations: Ensure that the user has the necessary authorizations to access and modify the SXP header. If not, contact your system administrator to grant the required permissions.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error. There may be known issues or updates that can resolve the problem.
  
  
  Debugging: If the issue persists, consider debugging the process to identify where the status assignment is failing. This may require technical expertise in ABAP or assistance from your SAP technical team.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others related to service order management.
  SAP Documentation: Review SAP documentation related to CRM service processes for more detailed information on status management.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem continues after trying the above solutions, it may be beneficial to escalate the issue to SAP support for further assistance.