How To Fix CRMS4_PS_TOOLS_UI168 - Technical status &2 of SXP header (version ID &1) is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS_UI - Messages for UI functions

• Message number: 168

• Message text: Technical status &2 of SXP header (version ID &1) is invalid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS_UI168 - Technical status &2 of SXP header (version ID &1) is invalid ?

  The SAP error message CRMS4_PS_TOOLS_UI168 indicates that there is an issue with the technical status of a Service Order (SXP header) in the SAP CRM system. The message typically states that the technical status of the SXP header (with a specific version ID) is invalid. This can occur for various reasons, including data inconsistencies, incorrect status transitions, or issues with the configuration of the service order.
  Cause
  
  Invalid Status: The status of the service order may not be valid for the current operation being performed. This can happen if the order has been set to a status that does not allow further processing.
  Data Inconsistencies: There may be inconsistencies in the data related to the service order, such as missing or incorrect entries in the database.
  Configuration Issues: The configuration settings for the service order management may not be set up correctly, leading to invalid status assignments.
  Versioning Issues: The version ID mentioned in the error may refer to an outdated or incorrect version of the service order.
  
  Solution
  
  Check Status: Verify the current status of the service order. Ensure that it is in a valid state for the operation you are trying to perform. You can do this by navigating to the service order in the SAP GUI and checking its status.
  Update Status: If the status is invalid, you may need to change it to a valid status. This can often be done through the transaction code for service order management (e.g., CRMD_ORDER).
  Data Consistency Check: Run a consistency check on the service order data. This can help identify any missing or incorrect entries that need to be corrected.
  Review Configuration: Check the configuration settings for service order management in the SAP system. Ensure that the status profiles and transitions are correctly defined.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional guidance and troubleshooting steps.
  Contact Support: If the issue persists, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant information about the service order.
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing service orders.
  SAP Notes: Search for SAP Notes related to the error message CRMS4_PS_TOOLS_UI168 for any patches or updates that may address the issue.
  User Forums: Check SAP community forums or user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the SAP error message CRMS4_PS_TOOLS_UI168.