How To Fix CRMS4_PS_TOOLS_UI142 - SXP type &1 in GPD header with version ID &2 is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS_UI - Messages for UI functions

• Message number: 142

• Message text: SXP type &1 in GPD header with version ID &2 is invalid

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS_UI142 - SXP type &1 in GPD header with version ID &2 is invalid ?

  The SAP error message CRMS4_PS_TOOLS_UI142 indicates that there is an issue with the version ID in the GPD (Generic Product Data) header for a specific SXP (Service Experience Process) type. This error typically arises in the context of SAP CRM (Customer Relationship Management) or SAP S/4HANA environments when working with product data or service processes.
  Cause:
  
  
  Invalid Version ID: The version ID specified in the GPD header does not exist or is not valid for the specified SXP type. This could be due to:
  
  The version ID being deleted or not created.
  A mismatch between the version ID and the SXP type.
  Data inconsistency in the database.
  
  
  
  Configuration Issues: There may be configuration issues in the system that prevent the correct version ID from being recognized.
  
  
  Data Migration Issues: If data was migrated from another system, there may be inconsistencies or missing entries in the GPD data.
  
  
  Solution:
  
  
  Check Version ID: Verify that the version ID specified in the GPD header is correct and exists in the system. You can do this by:
  
  Navigating to the relevant transaction or table where version IDs are stored.
  Ensuring that the version ID is active and valid for the specified SXP type.
  
  
  
  Update GPD Header: If the version ID is incorrect, update the GPD header with a valid version ID that corresponds to the SXP type.
  
  
  Review Configuration: Check the configuration settings related to GPD and SXP types to ensure that they are set up correctly.
  
  
  Data Consistency Check: Run consistency checks on the GPD data to identify any discrepancies or missing entries. This may involve using standard SAP tools or custom reports.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or patches that may address the issue.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance, especially if this is a production environment.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others that may be used to manage service processes and product data.
  SAP Notes: Search for SAP Notes related to the error message CRMS4_PS_TOOLS_UI142 for any known issues or fixes.
  Documentation: Review the SAP Help Portal for documentation on GPD and SXP types to understand their relationships and configurations better.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.