How To Fix CRMS4_PS_TOOLS_UI019 - First SXP Version for ObjectID &1 has no External ID - data mismatch

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS_UI - Messages for UI functions

• Message number: 019

• Message text: First SXP Version for ObjectID &1 has no External ID - data mismatch

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS_UI019 - First SXP Version for ObjectID &1 has no External ID - data mismatch ?

  The SAP error message CRMS4_PS_TOOLS_UI019 indicates that there is a data mismatch related to the first SXP (Service Exchange Process) version for a specific Object ID. This error typically arises in the context of SAP CRM (Customer Relationship Management) when there is an inconsistency between the data in the system and the expected data structure.
  Cause:
  
  Missing External ID: The error suggests that the first SXP version for the specified Object ID does not have an associated External ID. This can occur if the data was not properly migrated or if there was an issue during the creation of the SXP version.
  Data Inconsistency: There may be inconsistencies in the database where the Object ID is referenced, leading to a situation where the system cannot find the expected External ID.
  Configuration Issues: Incorrect configuration settings in the CRM system can also lead to this error, especially if the system is expecting certain data formats or structures that are not present.
  
  Solution:
  
  Check Object ID: Verify the Object ID mentioned in the error message. Ensure that it exists in the system and that the associated data is complete.
  Review SXP Versions: Look into the SXP versions associated with the Object ID. Check if the first version is correctly created and if it has the necessary External ID.
  Data Migration: If this error occurred after a data migration, review the migration process to ensure that all necessary data, including External IDs, was migrated correctly.
  Update or Create External ID: If the External ID is missing, you may need to manually update the SXP version to include the correct External ID or create a new version if necessary.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific instructions or patches that may address the issue.
  Contact SAP Support: If the issue persists and you cannot resolve it, consider reaching out to SAP support for assistance. They may provide insights based on the specific configuration and version of your SAP system.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to investigate the order management data related to the Object ID.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide guidance on similar issues.
  System Logs: Review system logs for any additional error messages or warnings that could provide more context about the issue.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.