How To Fix CRMS4_PS_TOOLS_UI017 - SXP Header &1 (VersionID) has no External ID - data mismatch

CRMS4_PS_TOOLS_UI017 - Overview

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS_UI - Messages for UI functions

• Message number: 017

• Message text: SXP Header &1 (VersionID) has no External ID - data mismatch

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS_UI017 - SXP Header &1 (VersionID) has no External ID - data mismatch ?

  The SAP error message CRMS4_PS_TOOLS_UI017 indicates that there is a data mismatch related to the SXP (Service Experience Platform) header, specifically that the header with a given VersionID does not have an associated External ID. This can occur in various scenarios, particularly when dealing with service-related transactions or data integration processes.
  
  Cause:
  
  Missing External ID: The primary cause of this error is that the system expects an External ID for the specified SXP header, but it is either missing or not properly linked.
  Data Inconsistency: There may be inconsistencies in the data between different systems or modules, especially if data is being transferred or integrated from another source.
  
  Configuration Issues: Incorrect configuration settings in the system can lead to this error, particularly if the system is not set up to handle External IDs correctly.
  Versioning Issues: If the VersionID refers to an outdated or incorrect version of the data, it may not have the necessary