How To Fix CRMS4_PS_TOOLS_UI021 - No search help available for field &1 &2 (internal program error)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS_UI - Messages for UI functions

• Message number: 021

• Message text: No search help available for field &1 &2 (internal program error)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS_UI021 - No search help available for field &1 &2 (internal program error) ?

  The SAP error message CRMS4_PS_TOOLS_UI021 indicates that there is no search help available for a specific field in the context of the CRM (Customer Relationship Management) system. This error typically arises when the system is unable to provide a list of possible values for a field due to a missing or improperly configured search help.
  Cause:
  
  Missing Search Help: The field in question does not have an associated search help defined in the system.
  Configuration Issues: The search help may be incorrectly configured or not activated for the specific field.
  Authorization Issues: The user may not have the necessary authorizations to access the search help.
  Internal Program Error: There could be a bug or issue in the underlying program that is causing the error.
  
  Solution:
  
  
  Check Search Help Configuration:
  
  Go to transaction SE11 (Data Dictionary) and check if the search help is defined for the field in question.
  If it is missing, you may need to create or assign a search help to the field.
  
  
  
  Activate Search Help:
  
  If the search help exists but is not activated, ensure that it is activated in the system.
  
  
  
  Review Field Properties:
  
  Check the properties of the field in the relevant table or structure to ensure that it is correctly configured to use search help.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to access the search help. This can be checked in transaction SU53 or by consulting with your security team.
  
  
  
  Debugging:
  
  If you suspect an internal program error, you may need to debug the program to identify the root cause. This may require assistance from a developer or SAP support.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: SE11 (Data Dictionary), SE80 (Object Navigator), SU53 (Authorization Check), ST22 (Dump Analysis).
  Documentation: Review SAP documentation related to search helps and field configurations in CRM.
  Community Forums: Check SAP Community or other forums for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the error message CRMS4_PS_TOOLS_UI021 in your SAP system.