How To Fix CRMS4_PS_TOOLS_UI022 - Could not determine SXP Item &3 (VersionID &1, ItemID &2)

CRMS4_PS_TOOLS_UI022 - Overview

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS_UI - Messages for UI functions

• Message number: 022

• Message text: Could not determine SXP Item &3 (VersionID &1, ItemID &2)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS_UI022 - Could not determine SXP Item &3 (VersionID &1, ItemID &2) ?

  The SAP error message CRMS4_PS_TOOLS_UI022 indicates that the system could not determine a specific SXP (Service Experience Platform) item based on the provided VersionID and ItemID. This error typically occurs in the context of CRM (Customer Relationship Management) or related applications where service items are being processed.
  Causes:
  
  Invalid ItemID or VersionID: The ItemID or VersionID provided in the request may not exist in the database.
  Data Inconsistency: There may be inconsistencies in the data, such as missing entries in the relevant tables.
  Authorization Issues: The user may not have the necessary authorizations to access the specified item.
  System Configuration: There may be configuration issues in the CRM system or related components that prevent the item from being retrieved.
  Transport Issues: If the system has recently undergone a transport, the item may not have been properly transported or activated.
  
  Solutions:
  
  Verify ItemID and VersionID: Check the values of ItemID and VersionID being used. Ensure they are correct and