How To Fix CRMS4_PS_TOOLS_UI022 - Could not determine SXP Item &3 (VersionID &1, ItemID &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS_UI - Messages for UI functions

• Message number: 022

• Message text: Could not determine SXP Item &3 (VersionID &1, ItemID &2)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS_UI022 - Could not determine SXP Item &3 (VersionID &1, ItemID &2) ?

  The SAP error message CRMS4_PS_TOOLS_UI022 indicates that the system could not determine a specific SXP (Service Experience Platform) item based on the provided VersionID and ItemID. This error typically occurs in the context of CRM (Customer Relationship Management) or related applications where service items are being processed.
  Causes:
  
  Invalid ItemID or VersionID: The ItemID or VersionID provided in the request may not exist in the database.
  Data Inconsistency: There may be inconsistencies in the data, such as missing entries in the relevant tables.
  Authorization Issues: The user may not have the necessary authorizations to access the specified item.
  System Configuration: There may be configuration issues in the CRM system or related components that prevent the item from being retrieved.
  Transport Issues: If the system has recently undergone a transport, the item may not have been properly transported or activated.
  
  Solutions:
  
  Verify ItemID and VersionID: Check the values of ItemID and VersionID being used. Ensure they are correct and exist in the system.
  Check Data Consistency: Use transaction codes like SE11 or SE16 to check the relevant database tables for the existence of the item and its version.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the item. This can be checked in transaction SU53 or by consulting with your security team.
  System Configuration: Review the configuration settings in the CRM system to ensure that everything is set up correctly. This may involve checking customizing settings related to SXP items.
  Transport Management: If the issue arose after a transport, verify that all necessary objects were transported correctly and that they are active in the target system.
  Consult SAP Notes: Check the SAP Support Portal for any relevant notes or patches that may address this specific error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE16 (Data Browser), and SU53 (Authorization Check).
  SAP Documentation: Review SAP documentation related to CRM and SXP for additional context on how items are managed and retrieved.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.