How To Fix CRMS4_PS_TOOLS_UI024 - NCD Item ObjectID &1, ItemID &2 does not have a payment family assigned

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS_UI - Messages for UI functions

• Message number: 024

• Message text: NCD Item ObjectID &1, ItemID &2 does not have a payment family assigned

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS_UI024 - NCD Item ObjectID &1, ItemID &2 does not have a payment family assigned ?

  The SAP error message CRMS4_PS_TOOLS_UI024 indicates that a specific item in the CRM system does not have a payment family assigned to it. This can occur in various scenarios, particularly when dealing with payment processing or financial transactions in the SAP CRM system.
  Cause:
  The error is typically caused by one of the following reasons:
  
  Missing Configuration: The payment family configuration may not be set up correctly in the system for the specific item type or transaction.
  Data Inconsistency: The item may have been created or modified without the necessary payment family assignment, leading to inconsistencies in the data.
  Custom Development: If there are custom developments or enhancements in the system, they may not be handling the payment family assignment correctly.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Payment Family Assignment:
  
  Navigate to the relevant configuration settings in SAP CRM.
  Ensure that the payment family is assigned to the item type in question. This can usually be found in the customizing settings under the relevant module (e.g., Sales and Distribution, Financials).
  
  
  
  Assign Payment Family Manually:
  
  If the item is missing a payment family, you may need to manually assign it. This can often be done through the item details screen in the CRM transaction where the item is being processed.
  
  
  
  Review Item Creation Process:
  
  If the error occurs during item creation, review the process to ensure that all necessary fields, including the payment family, are being populated correctly.
  
  
  
  Check for Custom Code:
  
  If there are any custom developments or enhancements, review the code to ensure that it correctly handles the assignment of payment families.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of your SAP system for any known issues or additional configuration steps that may be required.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide additional insights or patches if this is a known issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders or SPRO for accessing the configuration settings.
  SAP Notes: Search for SAP Notes related to the error message or the specific transaction you are working with, as they may provide additional troubleshooting steps or solutions.
  User Forums: Consider checking SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.