How To Fix CRMS4_PS_TOOLS_UI006 - There are GED header data sets without SXP Type - data mismatch

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS_UI - Messages for UI functions

• Message number: 006

• Message text: There are GED header data sets without SXP Type - data mismatch

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS_UI006 - There are GED header data sets without SXP Type - data mismatch ?

  The SAP error message CRMS4_PS_TOOLS_UI006 indicates that there are GED (Generic Event Data) header data sets that do not have a corresponding SXP (Service Exchange Protocol) type, leading to a data mismatch. This error typically arises in the context of SAP CRM (Customer Relationship Management) and can affect the processing of service-related transactions.
  Cause:
  
  
  Data Inconsistency: The primary cause of this error is a mismatch between the GED header data and the expected SXP type. This can occur if:
  
  The GED data was not properly configured or populated.
  There are missing or incorrect entries in the configuration tables related to GED and SXP types.
  The data was manually altered or imported incorrectly, leading to inconsistencies.
  
  
  
  Configuration Issues: If the system configuration for GED or SXP types is incomplete or incorrect, it can lead to this error. This includes missing mappings or incorrect settings in the customizing transactions.
  
  
  System Upgrades or Changes: Changes in the system, such as upgrades or modifications to the CRM module, can sometimes lead to inconsistencies in the data.
  
  
  Solution:
  
  
  Check GED Configuration: Review the configuration settings for GED and ensure that all necessary entries are present. This includes checking the mapping of GED header data to the appropriate SXP types.
  
  
  Data Validation: Validate the GED data sets to ensure that they are complete and correctly populated. Look for any missing fields or incorrect values that could lead to the mismatch.
  
  
  Transaction Codes: Use relevant transaction codes (such as CRMD_ORDER, CRMD_ORDERADM_H, etc.) to check the details of the GED entries and identify any discrepancies.
  
  
  Customizing Settings: Navigate to the customizing settings in SAP (SPRO) and check the settings related to service management and GED. Ensure that all necessary configurations are in place.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to this specific error message for additional guidance and troubleshooting steps.
  
  
  SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for assistance. They may provide specific notes or patches that address this error.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to CRM and GED management, such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help in diagnosing the issue.
  SAP Notes: Search for SAP Notes related to CRMS4_PS_TOOLS_UI006 in the SAP Support Portal for any known issues or fixes.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.