How To Fix CRMS4_PS_TOOLS021 - No customizing entries have been determined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS - Message Class for Periods & Due Date Tools

• Message number: 021

• Message text: No customizing entries have been determined

What causes this issue?

No Customizing entries can be determined. Some Customizing entries might
exist but might not be maintained in your system language.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Maintain the frequency types in your system language in Customizing for
<LS>Public Sector Management</> under <LS>Social Services -> Basic
Settings -> Periods and Due Date Rule Settings -> Define Frequencies and
Maintain Frequency Mappings.</>
Check that the required Customizing entries are correctly marked as
'active', using the indicators in the entitlement frequency and payment
frequency columns.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS021 - No customizing entries have been determined ?

  The SAP error message CRMS4_PS_TOOLS021 indicates that no customizing entries have been found for the specific configuration or settings you are trying to access or utilize in the SAP system. This error typically occurs in the context of CRM (Customer Relationship Management) and can be related to various functionalities, such as service processes, project management, or other related tools.
  
  Cause:
  
  Missing Customizing Entries: The most common cause is that the necessary customizing entries have not been created or maintained in the system. This could be due to incomplete configuration during the implementation phase.
  Incorrect Configuration: The configuration might be set up incorrectly, leading to the system not being able to find the relevant entries.
  Transport Issues: If the customizing settings were transported from another system (like a development system to a production system), there might have been issues during the transport process.
  Authorization Issues: Sometimes, the user might not have the necessary authorizations to view