How To Fix CRMS4_PS_TOOLS021 - No customizing entries have been determined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS - Message Class for Periods & Due Date Tools

• Message number: 021

• Message text: No customizing entries have been determined

What causes this issue?

No Customizing entries can be determined. Some Customizing entries might
exist but might not be maintained in your system language.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Maintain the frequency types in your system language in Customizing for
<LS>Public Sector Management</> under <LS>Social Services -> Basic
Settings -> Periods and Due Date Rule Settings -> Define Frequencies and
Maintain Frequency Mappings.</>
Check that the required Customizing entries are correctly marked as
'active', using the indicators in the entitlement frequency and payment
frequency columns.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS021 - No customizing entries have been determined ?

  The SAP error message CRMS4_PS_TOOLS021 indicates that no customizing entries have been found for the specific configuration or settings you are trying to access or utilize in the SAP system. This error typically occurs in the context of CRM (Customer Relationship Management) and can be related to various functionalities, such as service processes, project management, or other related tools.
  Cause:
  
  Missing Customizing Entries: The most common cause is that the necessary customizing entries have not been created or maintained in the system. This could be due to incomplete configuration during the implementation phase.
  Incorrect Configuration: The configuration might be set up incorrectly, leading to the system not being able to find the relevant entries.
  Transport Issues: If the customizing settings were transported from another system (like a development system to a production system), there might have been issues during the transport process.
  Authorization Issues: Sometimes, the user might not have the necessary authorizations to view or access the customizing entries.
  
  Solution:
  
  
  Check Customizing Settings: 
  
  Go to the SPRO transaction (SAP Project Reference Object) and navigate to the relevant area where the customizing entries should be maintained. Ensure that all necessary entries are created.
  For example, if the error is related to service processes, check the settings under CRM Service Management.
  
  
  
  Maintain Missing Entries: If you identify that certain entries are missing, create or maintain them as required. This may involve defining specific parameters, settings, or values that the system needs to function correctly.
  
  
  Review Transport Requests: If the customizing entries were supposed to be transported, check the transport logs for any errors or issues. Ensure that the transport requests were successfully imported into the target system.
  
  
  Check Authorizations: Verify that the user encountering the error has the necessary authorizations to access the customizing settings. You may need to consult with your SAP security team to ensure proper roles and permissions are assigned.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific functionality you are working with. There may be specific requirements or steps that need to be followed.
  
  
  SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide additional insights or patches if the issue is related to a known bug.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE11 (Data Dictionary), and SE80 (Object Navigator) for further investigation.
  SAP Notes: Search for SAP Notes related to the error message CRMS4_PS_TOOLS021 in the SAP Support Portal. There may be specific notes addressing this error with additional troubleshooting steps or solutions.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can provide insights or solutions.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.