How To Fix CRMS4_PS_TOOLS020 - No active Customizing entry for due date rule modifier &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS - Message Class for Periods & Due Date Tools

• Message number: 020

• Message text: No active Customizing entry for due date rule modifier &1

What causes this issue?

There is no active Customizing entry for the due date rule modifier
type.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the entries for due date rule modifier types in Social Services
Customizing under <LS>Basic Settings -> Periods and Due Date Rule
Settings -> </>
<DS:SIMG.CRM_PS_BSPER_VC_PERI>Define Periods and Due Date Rules</> in
the transaction <DS>
Define
Due Date Rule Modifier
s</><LS>.</>
Ensure that the description has been maintained in your system language
for the relevant due date rule modifier type.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS020 - No active Customizing entry for due date rule modifier &1 ?

  The SAP error message CRMS4_PS_TOOLS020 indicates that there is no active customizing entry for the due date rule modifier specified by the placeholder &1. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is trying to apply a due date rule that has not been properly configured or activated.
  Cause:
  
  Missing Customizing Entry: The due date rule modifier specified does not have an active entry in the customizing settings.
  Incorrect Configuration: The customizing settings for the due date rules may not have been set up correctly or completely.
  Transport Issues: If the customizing settings were transported from another system, there may have been issues during the transport process that resulted in missing entries.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Go to the transaction code SPRO (SAP Project Reference Object).
  Navigate to the relevant customizing path for CRM and look for the section related to due date rules.
  Ensure that the due date rule modifier specified in the error message is defined and active.
  
  
  
  Create or Activate Entry:
  
  If the entry does not exist, you may need to create it. This typically involves defining the due date rule modifier and its associated parameters.
  If it exists but is inactive, activate it.
  
  
  
  Review Transport Requests:
  
  If the customizing settings were recently transported, check the transport logs for any errors or issues.
  Ensure that all necessary customizing entries were included in the transport request.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring due date rules in your version of SAP CRM.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance, especially if this is a production environment.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for customizing, SE11 for data dictionary, and SE80 for object navigator.
  SAP Notes: Check the SAP Support Portal for any notes related to this error message, as there may be specific patches or updates that address known issues.
  Documentation: Review the SAP Help Portal for detailed documentation on CRM due date rules and their configuration.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message CRMS4_PS_TOOLS020.