How To Fix CRMS4_PS_TOOLS022 - Frequency type not maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS - Message Class for Periods & Due Date Tools

• Message number: 022

• Message text: Frequency type not maintained

What causes this issue?

No active Customizing entry has been found for the frequency type.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the entries for frequency types in Social Services Customizing
under <LS>Basic Settings -> Periods and Due Date Rule Settings -> </>
<DS:SIMG.CRM_PS_BSPER_VC_PERI>Define Periods and Due Date Rules</> in
the transactions <LS>Define Frequencies</> and
<LS>Define Frequency Mapping</>.
Ensure that the description has been maintained in your system language
for the relevant frequency type, and that the indicators for
<LS>Entitlement Frequency</> and <LS>Payment Frequency</> have been
correctly selected according to your needs.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS022 - Frequency type not maintained ?

  The SAP error message CRMS4_PS_TOOLS022: Frequency type not maintained typically occurs in the context of SAP CRM (Customer Relationship Management) when working with service orders, maintenance plans, or similar functionalities that require a frequency type to be defined.
  Cause:
  The error indicates that a frequency type has not been maintained for a particular service or maintenance plan. The frequency type is essential for defining how often a service or maintenance task should be performed (e.g., daily, weekly, monthly).
  Solution:
  To resolve this error, you need to maintain the frequency type in the relevant configuration or master data. Here are the steps you can follow:
  
  
  Check the Configuration:
  
  Go to the SAP Easy Access screen.
  Navigate to the configuration settings for the relevant module (e.g., CRM or PM).
  Look for the settings related to frequency types. This is usually found under the customizing settings for service management or maintenance planning.
  
  
  
  Maintain Frequency Type:
  
  If you are using a maintenance plan, ensure that the frequency type is defined in the maintenance plan details.
  If you are working with service orders, check the service order type and ensure that the frequency type is set correctly.
  
  
  
  Update Master Data:
  
  If the frequency type is missing in the master data (e.g., service master, maintenance plan), you will need to update the relevant records.
  Go to the transaction code for maintaining the relevant master data (e.g., IP01 for maintenance plans) and ensure that the frequency type is filled in.
  
  
  
  Check User Authorizations:
  
  Ensure that you have the necessary authorizations to make changes to the configuration or master data.
  
  
  
  Consult Documentation:
  
  If you are unsure about the correct frequency type to use, consult the SAP documentation or your organization's SAP support team for guidance.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  IP01 / IP02 / IP03: Maintenance Plan Management
  CRMD_ORDER: CRM Order Management
  
  
  SAP Notes:
  
  Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  
  
  Support:
  
  If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  
  
  By ensuring that the frequency type is properly maintained, you should be able to resolve the error and continue with your processes in SAP.