How To Fix CRMS4_PS_TOOLS018 - No active Customizing entry for frequency mapping type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS - Message Class for Periods & Due Date Tools

• Message number: 018

• Message text: No active Customizing entry for frequency mapping type &1

What causes this issue?

There is no active Customizing entry for the frequency mapping type.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the entries for frequency mapping types in Social Services
Customizing under <LS>Basic Settings -> Periods and Due Date Rule
Settings -> </>
<DS:SIMG.CRM_PS_BSPER_VC_PERI>Define Periods and Due Date Rules</> in
the transaction <LS>Define Frequency Mapping</>.
Ensure that the description has been maintained in your system language
for the relevant frequency mapping type.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS018 - No active Customizing entry for frequency mapping type &1 ?

  The SAP error message CRMS4_PS_TOOLS018 indicates that there is no active customizing entry for the specified frequency mapping type in the system. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to perform operations related to frequency mapping, which is often used in scenarios involving service orders, maintenance plans, or similar functionalities.
  
  Cause:
  
  Missing Customizing Entries: The most common cause of this error is that the required customizing entries for the specified frequency mapping type are not defined in the system.
  Incorrect Configuration: The frequency mapping type may not be correctly configured or activated in the system.
  Transport Issues: If the customizing settings were transported from another system, there may have been issues during the transport process that resulted in missing entries.
  
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section