How To Fix CRMS4_PS_TOOLS018 - No active Customizing entry for frequency mapping type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS - Message Class for Periods & Due Date Tools

• Message number: 018

• Message text: No active Customizing entry for frequency mapping type &1

What causes this issue?

There is no active Customizing entry for the frequency mapping type.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the entries for frequency mapping types in Social Services
Customizing under <LS>Basic Settings -> Periods and Due Date Rule
Settings -> </>
<DS:SIMG.CRM_PS_BSPER_VC_PERI>Define Periods and Due Date Rules</> in
the transaction <LS>Define Frequency Mapping</>.
Ensure that the description has been maintained in your system language
for the relevant frequency mapping type.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS018 - No active Customizing entry for frequency mapping type &1 ?

  The SAP error message CRMS4_PS_TOOLS018 indicates that there is no active customizing entry for the specified frequency mapping type in the system. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to perform operations related to frequency mapping, which is often used in scenarios involving service orders, maintenance plans, or similar functionalities.
  Cause:
  
  Missing Customizing Entries: The most common cause of this error is that the required customizing entries for the specified frequency mapping type are not defined in the system.
  Incorrect Configuration: The frequency mapping type may not be correctly configured or activated in the system.
  Transport Issues: If the customizing settings were transported from another system, there may have been issues during the transport process that resulted in missing entries.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section for frequency mapping under CRM or the specific module you are working with.
  Verify if the frequency mapping type specified in the error message is defined and active.
  
  
  
  Create or Activate Customizing Entry:
  
  If the entry does not exist, you may need to create a new customizing entry for the frequency mapping type.
  If it exists but is inactive, activate it.
  
  
  
  Review Transport Requests:
  
  If the customizing settings were recently transported, check the transport logs for any errors or issues.
  Ensure that all necessary customizing settings have been transported correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to frequency mapping and the specific module you are working with for additional guidance.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. Provide them with the error message and any relevant details about your configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE11 (Data Dictionary), and SE80 (Object Navigator) for further investigation.
  SAP Notes: Search for SAP Notes related to the error message or frequency mapping in the SAP Support Portal for any known issues or patches.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message CRMS4_PS_TOOLS018.