How To Fix CRMS4_PS_TOOLS016 - No active Customizing entry for frequency type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS - Message Class for Periods & Due Date Tools

• Message number: 016

• Message text: No active Customizing entry for frequency type &1

What causes this issue?

No active Customizing entry can be found for the requested frequency
type.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the entries for frequency types in Social Services Customizing
under <LS>Basic Settings -> Periods and Due Date Rule Settings -> </>
<DS:SIMG.CRM_PS_BSPER_VC_PERI>Define Periods and Due Date Rules</> in
the transactions <LS>Define Frequencies </>and <LS>Define Frequency
Mapping</>.
Ensure that the description has been maintained in your system language
for the relevant frequency type, and that the indicators for payment
frequency and entitlement frequency have been correctly assigned.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS016 - No active Customizing entry for frequency type &1 ?

  The SAP error message CRMS4_PS_TOOLS016 indicates that there is no active customizing entry for the specified frequency type in the system. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to perform operations related to scheduling or planning that require a specific frequency type.
  Cause:
  
  Missing Customizing Entry: The most common cause of this error is that the frequency type you are trying to use has not been defined or activated in the customizing settings of the SAP system.
  Incorrect Frequency Type: The frequency type specified may be incorrect or not applicable for the operation you are trying to perform.
  Transport Issues: If the customizing settings were recently transported from another system, there may have been issues during the transport that resulted in missing entries.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section for defining frequency types. This is usually found under:
  CRM > Master Data > Frequency Types
  
  Verify if the frequency type you are trying to use is defined and active. If it is not, you will need to create or activate it.
  
  
  
  Create/Activate Frequency Type:
  
  If the frequency type does not exist, you can create a new entry by following the prompts in the customizing settings.
  If it exists but is inactive, ensure that it is activated.
  
  
  
  Check for Transport Issues:
  
  If the customizing settings were recently transported, check the transport logs for any errors or issues that may have occurred during the transport process.
  If necessary, re-transport the customizing settings or manually create the missing entries.
  
  
  
  Consult Documentation: Review any relevant SAP documentation or notes related to frequency types in CRM to ensure that you are following the correct procedures.
  
  
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance, especially if this is a production environment.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for customizing and SE11 for data dictionary objects if you need to check the underlying tables.
  Tables: The frequency types are typically stored in specific tables. You can check tables like CRMT_FREQ_TYPE to see the existing entries.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal for any known issues or patches.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message CRMS4_PS_TOOLS016.