How To Fix CRMS4_PS_TOOLS017 - No active Customizing entry for frequency mapping type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS - Message Class for Periods & Due Date Tools

• Message number: 017

• Message text: No active Customizing entry for frequency mapping type &1

What causes this issue?

No active Customizing entry can be found for the frequency mapping type.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the entries for frequency mapping types in Social Services
Customizing under <LS>Basic Settings -> Periods and Due Date Rule
Settings -> </>
<DS:SIMG.CRM_PS_BSPER_VC_PERI>Define Periods and Due Date Rules</> in
the transactions <LS>Define Frequencies </>and <LS>Define Frequency
Mapping</>.
Ensure that the description has been maintained in your system language
for the relevant frequency mapping type.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS017 - No active Customizing entry for frequency mapping type &1 ?

  The SAP error message CRMS4_PS_TOOLS017 indicates that there is no active customizing entry for the specified frequency mapping type in the system. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to perform operations related to frequency mapping, which is often used in scenarios involving service orders, maintenance plans, or similar functionalities.
  
  Cause:
  The error is caused by the absence of a valid customizing entry for the frequency mapping type specified by the placeholder &1. This can happen due to several reasons:
  
  The frequency mapping type has not been defined in the customizing settings.
  The mapping type may have been deleted or deactivated.
  There may be a configuration issue or inconsistency in the customizing settings.
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section for frequency mapping. This is usually found under:Customer