How To Fix CRMS4_PS_TOOLS017 - No active Customizing entry for frequency mapping type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS - Message Class for Periods & Due Date Tools

• Message number: 017

• Message text: No active Customizing entry for frequency mapping type &1

What causes this issue?

No active Customizing entry can be found for the frequency mapping type.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the entries for frequency mapping types in Social Services
Customizing under <LS>Basic Settings -> Periods and Due Date Rule
Settings -> </>
<DS:SIMG.CRM_PS_BSPER_VC_PERI>Define Periods and Due Date Rules</> in
the transactions <LS>Define Frequencies </>and <LS>Define Frequency
Mapping</>.
Ensure that the description has been maintained in your system language
for the relevant frequency mapping type.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS017 - No active Customizing entry for frequency mapping type &1 ?

  The SAP error message CRMS4_PS_TOOLS017 indicates that there is no active customizing entry for the specified frequency mapping type in the system. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to perform operations related to frequency mapping, which is often used in scenarios involving service orders, maintenance plans, or similar functionalities.
  Cause:
  The error is caused by the absence of a valid customizing entry for the frequency mapping type specified by the placeholder &1. This can happen due to several reasons:
  
  The frequency mapping type has not been defined in the customizing settings.
  The mapping type may have been deleted or deactivated.
  There may be a configuration issue or inconsistency in the customizing settings.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section for frequency mapping. This is usually found under:
  Customer Relationship Management -> Service -> Service Order -> Define Frequency Mapping
  
  Verify if the frequency mapping type specified in the error message exists and is active.
  
  
  
  Create or Activate Mapping Type:
  
  If the mapping type does not exist, you may need to create a new entry for it.
  If it exists but is inactive, activate it.
  
  
  
  Review Documentation:
  
  Check the SAP documentation or help files related to frequency mapping to ensure that you are following the correct procedures for setting it up.
  
  
  
  Transport Requests:
  
  If you are working in a development environment, ensure that any changes made are included in a transport request and moved to the appropriate environment (e.g., quality assurance or production).
  
  
  
  Consult with Functional Team:
  
  If you are unsure about the correct settings or if the issue persists, consult with your functional team or an SAP consultant who specializes in CRM.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SPRO: Access the SAP Customizing Implementation Guide.
  SE11: Data Dictionary to check the underlying tables related to frequency mapping.
  
  
  
  Tables:
  
  You may want to check relevant tables that store frequency mapping configurations, such as CRMS4_FREQUENCY_MAPPING.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional guidance.
  
  
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary changes to resolve it.