How To Fix CRMS4_PS_TOOLS015 - Requested Customizing entries not available in language &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS - Message Class for Periods & Due Date Tools

• Message number: 015

• Message text: Requested Customizing entries not available in language &1

What causes this issue?

No Customizing entries have been determined. It is possible that
Customizing entries exist but have not been maintained in your system
language.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Maintain the frequency types in your system language in Social Services
Customizing under <LS>Basic Settings -> Periods and Due Date Rule
Settings -> </>
<DS:SIMG.CRM_PS_BSPER_VC_PERI>Define Periods and Due Date Rules</> in
the transactions <LS>Define Frequencies </>and <LS>Define Frequency
Mapping</>.
Check that indicators for entitlement frequency and payment frequency
have been correctly assigned.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS015 - Requested Customizing entries not available in language &1 ?

  The SAP error message CRMS4_PS_TOOLS015 indicates that the requested customizing entries are not available in the specified language. This typically occurs when a user tries to access certain configuration settings or customizing entries in a language that does not have the corresponding translations or entries available in the system.
  Cause:
  
  Missing Language Entries: The customizing entries for the specified language are not maintained in the system. This can happen if the system was set up primarily in one language and entries in other languages were not created.
  Language Settings: The user’s language settings may not match the available languages in the customizing entries.
  Transport Issues: If the customizing entries were transported from another system, there may have been issues during the transport that resulted in missing language entries.
  
  Solution:
  
  Check Language Settings: Verify the language settings in your user profile. You can do this by going to the user settings in SAP and ensuring that the language you are trying to access is set correctly.
  Maintain Missing Entries: If you have access, you can maintain the missing customizing entries in the required language. This can be done through the relevant customizing transaction (e.g., SPRO) where you can add or edit entries for the specific language.
  Use a Different Language: If possible, switch to a language that has the required customizing entries available. This can be a temporary workaround until the missing entries are created.
  Check Transport Requests: If the entries were supposed to be transported from another system, check the transport requests to ensure that they were successfully imported and that there were no errors during the process.
  Consult with Basis Team: If you are unable to resolve the issue, consult with your SAP Basis team or system administrator. They may have access to logs or tools that can help identify the problem.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (SAP Reference IMG) to navigate to the relevant customizing settings.
  Language Maintenance: You can check language maintenance settings in transaction SE63, which is used for translation and language maintenance in SAP.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance on language-related issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.