How To Fix CRMS4_PS_TOOLS019 - No active Customizing entry for due date rule type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS - Message Class for Periods & Due Date Tools

• Message number: 019

• Message text: No active Customizing entry for due date rule type &1

What causes this issue?

There is no active Customizing entry for the due date rule type.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the entries for due date rules in Social Services Customizing
under <LS>Basic Settings -> Periods and Due Date Rule Settings -> </>
<DS:SIMG.CRM_PS_BSPER_VC_PERI>Define Periods and Due Date Rules</> in
the transactions <LS> Define Due Date Rules</> and
<LS>Assign Frequencies to Due Date Rules
</>.
Ensure that the description has been maintained in your system language
for the relevant due date rule type.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS019 - No active Customizing entry for due date rule type &1 ?

  The SAP error message CRMS4_PS_TOOLS019 indicates that there is no active customizing entry for the specified due date rule type in the system. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to process or manage due dates for certain business objects, such as service orders or activities.
  Cause:
  
  
  Missing Customizing Entry: The primary cause of this error is that the due date rule type specified (denoted by &1 in the error message) does not have an active customizing entry in the system. This could be due to:
  
  The rule type not being defined in the customizing settings.
  The rule type being defined but not activated.
  The rule type being deleted or not properly configured.
  
  
  
  Incorrect Configuration: There may be an issue with the configuration settings related to the due date rules in the SAP system.
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section for CRM and look for the customizing settings related to due date rules. This is typically found under:
  
  Customer Relationship Management -> Service -> Service Order Management -> Define Due Date Rules.
  
  
  Verify if the due date rule type specified in the error message exists and is active.
  
  
  
  Create or Activate the Due Date Rule:
  
  If the due date rule type does not exist, you may need to create it.
  If it exists but is inactive, activate it.
  Ensure that all necessary parameters and settings for the due date rule are correctly configured.
  
  
  
  Transport Requests: If you are working in a development environment, ensure that any changes made are included in a transport request and moved to the appropriate environment (e.g., quality assurance or production).
  
  
  Check Authorizations: Ensure that you have the necessary authorizations to view and modify customizing settings.
  
  
  Consult Documentation: If you are unsure about the specific due date rule type or its configuration, refer to SAP documentation or consult with a functional consultant who specializes in CRM.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for customizing, CRMD_ORDER for managing CRM orders, and CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Check SAP Notes for any known issues or additional guidance related to this error message.
  Support: If the issue persists after checking the customizing settings, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message CRMS4_PS_TOOLS019.