How To Fix CRMS4_PS_TOOLS019 - No active Customizing entry for due date rule type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_TOOLS - Message Class for Periods & Due Date Tools

• Message number: 019

• Message text: No active Customizing entry for due date rule type &1

What causes this issue?

There is no active Customizing entry for the due date rule type.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the entries for due date rules in Social Services Customizing
under <LS>Basic Settings -> Periods and Due Date Rule Settings -> </>
<DS:SIMG.CRM_PS_BSPER_VC_PERI>Define Periods and Due Date Rules</> in
the transactions <LS> Define Due Date Rules</> and
<LS>Assign Frequencies to Due Date Rules
</>.
Ensure that the description has been maintained in your system language
for the relevant due date rule type.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_TOOLS019 - No active Customizing entry for due date rule type &1 ?

  The SAP error message CRMS4_PS_TOOLS019 indicates that there is no active customizing entry for the specified due date rule type in the system. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to process or manage due dates for certain business objects, such as service orders or activities.
  
  Cause:
  
  
  Missing Customizing Entry: The primary cause of this error is that the due date rule type specified (denoted by &1 in the error message) does not have an active customizing entry in the system. This could be due to:
  
  The rule type not being defined in the customizing settings.
  The rule type being defined but not activated.
  The rule type being deleted or not properly configured.
  
  
  
  Incorrect Configuration: There may be an issue with the configuration settings related to the due date rules in the SAP system.
  
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing