How To Fix CRMS4_PS_CONTR024 - Gross Payment Document &1 (VersionID) not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_CONTR - Messages for application controller

• Message number: 024

• Message text: Gross Payment Document &1 (VersionID) not found

What causes this issue?

The initial net calculation must be triggered by bgRFC technology in the
background. The program failed to access the gross payment document &V1&
although the document should be processed.

System Response

Processing is stopped for all gross payment items involved, regardless
of the payment recipient number.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Contact SAP. An internal program error has occurred.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_CONTR024 - Gross Payment Document &1 (VersionID) not found ?

  The SAP error message CRMS4_PS_CONTR024 indicates that a gross payment document with a specific identifier (ID) and version is not found in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Convergent Charging (SAP CC) when there is an attempt to access or process a payment document that does not exist or has been deleted.
  Causes:
  
  Document Deletion: The payment document may have been deleted or archived, making it unavailable for retrieval.
  Incorrect Document ID: The document ID or VersionID being referenced may be incorrect or mistyped.
  Data Synchronization Issues: There may be issues with data synchronization between different systems (e.g., between CRM and financial systems).
  Configuration Issues: There may be configuration issues in the system that prevent the document from being found.
  Authorization Issues: The user may not have the necessary permissions to access the document.
  
  Solutions:
  
  Verify Document ID: Check the document ID and VersionID for accuracy. Ensure that you are referencing the correct document.
  Check Document Status: Look into the status of the payment document. If it has been deleted or archived, you may need to restore it or create a new document.
  Data Consistency Check: Perform a data consistency check to ensure that all relevant data is synchronized across systems. This may involve checking logs or running specific reports.
  Review Configuration: Review the configuration settings related to payment documents in your SAP system to ensure everything is set up correctly.
  User Authorization: Ensure that the user attempting to access the document has the necessary authorizations. You may need to consult with your SAP security team.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to investigate the underlying tables related to payment documents.
  Logs and Traces: Check application logs (transaction SLG1) for more detailed error messages that may provide additional context.
  SAP Community: Consider searching or posting in the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to engage with SAP support for further assistance.