How To Fix CRMS4_PS_BUFFER039 - Creation of a NCD requires a payment family to be provided

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_BUFFER - Social Services Buffer

• Message number: 039

• Message text: Creation of a NCD requires a payment family to be provided

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_BUFFER039 - Creation of a NCD requires a payment family to be provided ?

  The SAP error message CRMS4_PS_BUFFER039 indicates that when attempting to create a Non-Contractual Document (NCD), the system requires a payment family to be provided. This error typically arises in the context of SAP Customer Relationship Management (CRM) or SAP S/4HANA environments where payment processing is involved.
  Cause:
  The error occurs because the system expects a payment family to be associated with the NCD creation process. A payment family is a grouping of payment methods that are used for processing payments. If this information is missing or not properly configured, the system will not allow the creation of the NCD.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Payment Family Configuration:
  
  Ensure that the payment family is correctly configured in the system. This can typically be done in the customizing settings of SAP.
  Navigate to the relevant configuration area (e.g., SPRO) and check the settings for payment families.
  
  
  
  Assign Payment Family:
  
  When creating the NCD, ensure that you are providing the necessary payment family information. This may involve selecting the appropriate payment family from a dropdown or entering it manually, depending on your system's configuration.
  
  
  
  Review NCD Creation Process:
  
  Review the steps you are taking to create the NCD. Ensure that all required fields, including the payment family, are filled out correctly.
  If you are using a custom transaction or program to create the NCD, check the code to ensure that it is correctly passing the payment family information.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on the NCD creation process and the requirements for payment families.
  
  
  
  Contact Support:
  
  If the issue persists after checking the configuration and ensuring that the payment family is provided, consider reaching out to SAP support or your internal IT team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may be used for managing payment families and NCDs, such as CRMD_ORDER for managing CRM orders.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  User Roles and Authorizations: Ensure that the user role has the necessary authorizations to create NCDs and access payment family settings.
  
  By following these steps, you should be able to address the CRMS4_PS_BUFFER039 error and successfully create a Non-Contractual Document in your SAP system.