How To Fix CRMS4_PS_BUFFER037 - Error while reading CRM save timestamp in buffer for '&1'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMS4_PS_BUFFER - Social Services Buffer

• Message number: 037

• Message text: Error while reading CRM save timestamp in buffer for '&1'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMS4_PS_BUFFER037 - Error while reading CRM save timestamp in buffer for '&1' ?

  The SAP error message CRMS4_PS_BUFFER037 typically indicates an issue related to the CRM (Customer Relationship Management) system's ability to read a save timestamp from the buffer for a specific object or entity. This error can occur in various scenarios, often related to performance issues, data inconsistencies, or problems with the buffer management in the CRM system.
  Cause
  The error can be caused by several factors, including:
  
  Buffer Inconsistencies: The buffer may not be synchronized with the database, leading to discrepancies when trying to read the save timestamp.
  Data Corruption: There may be corruption in the data that is being accessed, which can prevent the system from retrieving the necessary information.
  Performance Issues: High load on the system or insufficient resources can lead to timeouts or failures in reading from the buffer.
  Configuration Issues: Incorrect configuration settings in the CRM system or related components can lead to this error.
  
  Solution
  To resolve the CRMS4_PS_BUFFER037 error, you can try the following steps:
  
  
  Check Buffer Status: Use transaction codes like SM12 (to check for locks) and SM21 (to check system logs) to identify any issues with the buffer or locks that might be causing the problem.
  
  
  Clear Buffer: If you suspect that the buffer is inconsistent, you can try to clear the buffer. This can be done using transaction SM30 to access the relevant table and clear the entries.
  
  
  Database Consistency Check: Run consistency checks on the database to ensure that there are no corrupt entries. You can use transaction SE14 for database utility checks.
  
  
  Review System Logs: Check the system logs for any related errors or warnings that might provide more context about the issue.
  
  
  Performance Monitoring: Monitor system performance to ensure that there are sufficient resources available. If the system is under heavy load, consider optimizing performance or scaling resources.
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates available that can resolve the issue.
  
  
  Consult SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. They can provide more specific guidance based on your system configuration and the context of the error.
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12, SM21, SE14, and SM30 for troubleshooting.
  SAP Notes: Regularly check for updates and patches in the SAP Support Portal that may address known issues related to CRM and buffer management.
  System Performance: Keep an eye on system performance metrics to preemptively address potential bottlenecks that could lead to similar errors in the future.
  
  By following these steps, you should be able to diagnose and resolve the CRMS4_PS_BUFFER037 error effectively.