How To Fix CRMM_IC_FRAMEWORK103 - Worker session invalid session error

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMM_IC_FRAMEWORK - IC framework messages

• Message number: 103

• Message text: Worker session invalid session error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMM_IC_FRAMEWORK103 - Worker session invalid session error ?

  The SAP error message CRMM_IC_FRAMEWORK103: Worker session invalid session typically occurs in the context of the SAP CRM (Customer Relationship Management) Interaction Center. This error indicates that the session associated with the worker (user) is no longer valid, which can happen for several reasons.
  Causes:
  
  Session Timeout: The user session may have timed out due to inactivity.
  Network Issues: Connectivity problems can lead to session invalidation.
  User Logout: The user may have logged out from the system, either intentionally or due to a forced logout.
  Browser Issues: Problems with the web browser, such as cookies being cleared or browser settings that interfere with session management.
  System Configuration: Incorrect configuration settings in the SAP system can lead to session management issues.
  
  Solutions:
  
  Refresh the Session: Try refreshing the browser or reloading the application to establish a new session.
  Re-login: Log out and log back into the SAP CRM system to create a new session.
  Check Network Connection: Ensure that your network connection is stable and that there are no interruptions.
  Browser Settings: Clear the browser cache and cookies, or try using a different browser to see if the issue persists.
  Session Timeout Settings: If you have access to system configuration, check the session timeout settings in the SAP system and adjust them if necessary.
  SAP Notes: Check for any relevant SAP Notes or patches that may address this issue. Sometimes, specific bugs are documented and resolved in later updates.
  
  Related Information:
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They may provide specific guidance based on your system configuration and version.
  System Logs: Review system logs for any additional error messages or warnings that could provide more context about the session invalidation.
  User Training: Ensure that users are trained on proper session management practices, such as logging out when finished and avoiding prolonged inactivity.
  
  By following these steps, you should be able to resolve the CRMM_IC_FRAMEWORK103 error and restore normal functionality in the SAP CRM Interaction Center.