How To Fix CRMM_IC_FRAMEWORK102 - Worker session get instance error (&1 &2 &3 &4)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMM_IC_FRAMEWORK - IC framework messages

• Message number: 102

• Message text: Worker session get instance error (&1 &2 &3 &4)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMM_IC_FRAMEWORK102 - Worker session get instance error (&1 &2 &3 &4) ?

  The SAP error message CRMM_IC_FRAMEWORK102 with the description "Worker session get instance error (&1 &2 &3 &4)" typically occurs in the context of the SAP CRM Interaction Center (IC) framework. This error indicates that there is an issue with retrieving a worker session instance, which can be caused by various factors.
  Possible Causes:
  
  Session Management Issues: The worker session may not be properly initialized or may have expired.
  Configuration Errors: There could be misconfigurations in the Interaction Center settings or in the backend system.
  Authorization Problems: The user may not have the necessary authorizations to access the required resources.
  System Performance Issues: High load on the system or resource constraints may lead to session retrieval failures.
  Network Issues: Connectivity problems between the frontend and backend systems can also lead to this error.
  
  Solutions:
  
  
  Check Session Initialization:
  
  Ensure that the worker session is properly initialized. You may need to restart the session or the application.
  
  
  
  Review Configuration Settings:
  
  Verify the configuration settings in the SAP CRM system, especially those related to the Interaction Center. Ensure that all necessary parameters are correctly set.
  
  
  
  User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access the required functionalities.
  
  
  
  Monitor System Performance:
  
  Use transaction codes like ST22 (Dump Analysis) and SM21 (System Log) to check for any performance issues or errors in the system logs that might be related to this error.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues affecting the connection between the frontend and backend systems. Check for any firewall or proxy settings that might be interfering.
  
  
  
  SAP Notes and Support:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Restart Services:
  
  If the issue persists, consider restarting the relevant services or the entire application server to clear any temporary issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help in diagnosing the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review the official SAP documentation for the Interaction Center to understand the framework better and identify any potential misconfigurations.
  
  If the problem continues after trying the above solutions, it may be necessary to involve SAP support for further investigation.