How To Fix CRMM_IC_FRAMEWORK104 - Worker session create session error (&1 &2 &3 &4)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMM_IC_FRAMEWORK - IC framework messages

• Message number: 104

• Message text: Worker session create session error (&1 &2 &3 &4)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMM_IC_FRAMEWORK104 - Worker session create session error (&1 &2 &3 &4) ?

  The SAP error message CRMM_IC_FRAMEWORK104 indicates a problem with creating a worker session in the Interaction Center (IC) framework. This error can occur due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Possible Causes:
  
  Configuration Issues: Incorrect or incomplete configuration of the Interaction Center or the underlying components can lead to session creation errors.
  Authorization Problems: The user may not have the necessary authorizations to create a session in the Interaction Center.
  System Performance: High system load or performance issues can prevent the creation of new sessions.
  Technical Errors: There may be underlying technical issues, such as database connectivity problems or issues with the application server.
  Missing or Incorrect Parameters: The parameters required for session creation may be missing or incorrectly set.
  
  Solutions:
  
  
  Check Configuration:
  
  Review the configuration settings for the Interaction Center. Ensure that all necessary components are correctly configured.
  Verify that the relevant customizing settings in transaction SPRO are correctly set up.
  
  
  
  Review Authorizations:
  
  Check the user’s authorizations using transaction SU53 or SUIM. Ensure that the user has the necessary roles and authorizations to access the Interaction Center.
  
  
  
  Monitor System Performance:
  
  Use transaction ST22 to check for dumps or errors that may indicate performance issues.
  Monitor system performance using transaction SM50 or SM66 to identify any processes that may be consuming excessive resources.
  
  
  
  Check Technical Logs:
  
  Review the application server logs (transaction SM21) for any errors or warnings that may provide more context about the session creation failure.
  Check the system logs for any connectivity issues or other technical errors.
  
  
  
  Parameter Verification:
  
  Ensure that all required parameters for session creation are correctly set. This may involve checking user settings or system parameters.
  
  
  
  Restart Services:
  
  If the issue persists, consider restarting the relevant services or application servers to clear any temporary issues.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP Notes often provide patches or additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Refer to the official SAP documentation for the Interaction Center for detailed configuration and troubleshooting guidelines.
  
  If the issue continues after trying the above solutions, it may be necessary to involve SAP support for further assistance.