How To Fix CRMM_IC_FRAMEWORK100 - Worker session not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRMM_IC_FRAMEWORK - IC framework messages

• Message number: 100

• Message text: Worker session not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRMM_IC_FRAMEWORK100 - Worker session not available ?

  The SAP error message "CRMM_IC_FRAMEWORK100 Worker session not available" typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC). This error indicates that the system is unable to establish a worker session, which is necessary for processing requests in the Interaction Center.
  Causes:
  
  Session Timeout: The worker session may have timed out due to inactivity.
  Configuration Issues: There may be misconfigurations in the Interaction Center settings or user profiles.
  System Load: High system load or performance issues may prevent the creation of a new worker session.
  User Authorization: The user may not have the necessary authorizations to access the worker session.
  Technical Issues: There could be underlying technical issues with the SAP system or the application server.
  
  Solutions:
  
  Refresh the Session: Log out and log back into the Interaction Center to refresh the session.
  Check User Authorizations: Ensure that the user has the appropriate authorizations to access the worker session.
  Review Configuration: Check the configuration settings for the Interaction Center and ensure they are correctly set up.
  Monitor System Performance: Check the system performance and load. If the system is under heavy load, consider optimizing performance or increasing resources.
  Session Management: Review session management settings in the SAP system to ensure that sessions are being handled correctly.
  SAP Notes: Check for any relevant SAP Notes or patches that may address this specific error. SAP frequently releases updates that can resolve known issues.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SM21 (System Log) or ST22 (Dump Analysis) to check for any related errors or dumps that could provide more context.
  SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance, providing them with detailed information about the error and the context in which it occurs.
  Documentation: Review the official SAP documentation for the Interaction Center for any specific guidelines or troubleshooting steps related to worker sessions.
  
  By following these steps, you should be able to diagnose and resolve the "Worker session not available" error in SAP CRM Interaction Center.