How To Fix CRM_WEBREQ_CUST121 - &1 documents not converted due to serious error

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 121

• Message text: &1 documents not converted due to serious error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST121 - &1 documents not converted due to serious error ?

  The SAP error message CRM_WEBREQ_CUST121 indicates that there was a serious error during the conversion of documents in the CRM (Customer Relationship Management) system. This error typically occurs when there are issues with the data or configuration that prevent the system from processing the documents correctly.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies or missing data in the documents that are being processed.
  Configuration Issues: Incorrect configuration settings in the CRM system can lead to conversion errors.
  Authorization Problems: The user or process attempting to convert the documents may not have the necessary authorizations.
  System Bugs: There may be bugs or issues in the version of SAP CRM being used that affect document processing.
  Integration Issues: Problems with integration between different SAP modules or external systems can also lead to this error.
  
  Solutions:
  
  Check Data Integrity: Review the documents that are failing to convert for any missing or inconsistent data. Ensure that all required fields are populated correctly.
  Review Configuration Settings: Verify the configuration settings related to document processing in the CRM system. Ensure that they are set up correctly according to business requirements.
  User Authorizations: Check the authorizations of the user or process that is attempting to perform the conversion. Ensure that they have the necessary permissions.
  System Logs: Check the system logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong during the conversion process.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error message. Apply any necessary patches or updates.
  Testing in Development: If possible, replicate the issue in a development or test environment to identify the root cause without affecting production data.
  Contact SAP Support: If the issue persists and cannot be resolved internally, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_ORDERADM_I, and others that may be involved in document processing.
  Documentation: Review SAP documentation related to CRM document management and error handling for additional context and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the CRM_WEBREQ_CUST121 error and implement a solution to resolve it.