How To Fix CRM_WEBREQ_CUST123 - Enter a value for the commit counter

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 123

• Message text: Enter a value for the commit counter

What causes this issue?

Default value 100 for the commit counter was deleted, but no other
value different to 0 was selected.

System Response

The conversion program will not start the update run.

How to fix this error?

Enter a value for the commit counter if you do not want to execute a
test run. This counter controls after how many documents a COMMIT WORK
is performed, that is, when the data is committed to the database. A
COMMIT WORK should not be performed too frequently, since this causes
an unnecessary load on the system.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST123 - Enter a value for the commit counter ?

  The SAP error message CRM_WEBREQ_CUST123 with the description "Enter a value for the commit counter" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue related to the commit counter in a web request. This error can arise during the processing of web requests, particularly when data is being sent or received from the CRM system.
  Cause:
  The error is generally caused by one of the following reasons:
  
  Missing Value: The commit counter value is not being passed in the web request. This value is essential for ensuring that the system can track changes and manage transactions correctly.
  Configuration Issues: There may be configuration issues in the CRM system or the web application that prevent the commit counter from being set or recognized.
  Data Integrity Issues: If there are issues with the data being processed, such as missing or invalid entries, it may lead to this error.
  Session Management: Problems with session management or state handling in the web application can also lead to this error.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Web Request Parameters: Ensure that the web request being sent includes a valid commit counter value. This may involve reviewing the code or configuration of the web application that is making the request.
  
  
  Review Configuration: Check the configuration settings in the SAP CRM system to ensure that everything is set up correctly. This includes reviewing any relevant settings in the CRM Web UI or related components.
  
  
  Debugging: If you have access to debugging tools, you can trace the web request to see where the commit counter is being set or where it might be missing. This can help identify the root cause of the issue.
  
  
  Session Handling: Ensure that session management is functioning correctly. If sessions are timing out or not being maintained properly, it could lead to issues with the commit counter.
  
  
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance. They may have additional insights or solutions based on the specific version of SAP CRM you are using.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Transaction Logs: Review transaction logs for any additional error messages or warnings that may provide context for the issue.
  Community Forums: Consider searching or posting in SAP community forums where other users may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_WEBREQ_CUST123 error in your SAP system.