How To Fix CRM_WEBREQ_CUST120 - Update run: &1 documents to be converted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 120

• Message text: Update run: &1 documents to be converted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST120 - Update run: &1 documents to be converted ?

  The SAP error message CRM_WEBREQ_CUST120 typically indicates that there are documents in the system that need to be converted during an update run. This error is often related to the CRM (Customer Relationship Management) module, particularly when dealing with web requests or transactions that require data conversion or migration.
  Cause:
  
  Data Migration Issues: The error may arise when there are inconsistencies or issues with the data that needs to be converted. This could be due to missing fields, incorrect data formats, or other data integrity issues.
  Incomplete Configuration: If the system is not properly configured to handle the specific types of documents or transactions, it may lead to this error.
  System Updates: If there have been recent updates or changes to the system, it may require existing documents to be converted to align with the new configurations or structures.
  
  Solution:
  
  Check the Logs: Review the detailed logs associated with the update run to identify specific documents that are causing the issue. This can provide insights into what needs to be addressed.
  Data Consistency Check: Perform a data consistency check to ensure that all required fields are populated and that the data adheres to the expected formats.
  Configuration Review: Verify the configuration settings in the CRM system to ensure that they are set up correctly for the types of documents being processed.
  Manual Conversion: If specific documents are identified as problematic, consider manually converting or correcting those documents to resolve the issue.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that can resolve the issue.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SLG1 for application logs or SE11 for data dictionary checks.
  Documentation: Review SAP documentation related to CRM web requests and data conversion processes for additional context and guidance.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_WEBREQ_CUST120 error effectively.