How To Fix CRM_WEBREQ_CUST047 - Active request categories may not be determined in the past

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 047

• Message text: Active request categories may not be determined in the past

What causes this issue?

You want to determine the existing entry using validity start date &V1&
. This start date is in the past. Since the
<DS:GLOS.E1A04A54A92DD511BCBF0800060D9C68>request category</> is
active, there could already be existing forms for this view that you
can no longer see in the original layout.

System Response

This determination is not possible in the past.

How to fix this error?

Select a date for the start of validity that is not in the past.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST047 - Active request categories may not be determined in the past ?

  The SAP error message CRM_WEBREQ_CUST047 indicates that the system is unable to determine active request categories for a specific time frame, particularly when the request is set in the past. This error typically arises in the context of SAP CRM (Customer Relationship Management) when dealing with web requests or service requests.
  Cause:
  The primary cause of this error is that the system is trying to access or process request categories that are not valid for the specified time period. This can happen if:
  
  The request date is set to a past date where no active request categories exist.
  The configuration for request categories is not set up correctly for the time frame in question.
  There may be missing or inactive request categories in the system.
  
  Solution:
  To resolve the CRM_WEBREQ_CUST047 error, you can take the following steps:
  
  
  Check the Request Date: Ensure that the date you are using for the request is current or valid. If you are trying to create or access a request for a past date, consider changing it to a current date.
  
  
  Review Request Category Configuration:
  
  Go to the configuration settings for request categories in SAP CRM.
  Verify that the request categories are active and correctly configured for the time frame you are working with.
  Ensure that there are no restrictions or settings that would prevent the use of these categories in the past.
  
  
  
  Check for Missing Categories:
  
  Ensure that all necessary request categories are defined and active in the system.
  If any categories are missing, you may need to create or activate them.
  
  
  
  Consult Documentation: Review SAP documentation or notes related to CRM request categories to ensure that you are following the correct procedures.
  
  
  System Logs and Traces: Check system logs for any additional error messages or warnings that might provide more context about the issue.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide specific notes or patches that address this error.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with request categories, such as CRMD_ORDER for managing service requests.
  SAP Notes: Search for SAP Notes related to CRM request categories and error messages for any known issues or fixes.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.