How To Fix CRM_WEBREQ_CUST049 - Active request category is restricted; select a relevant start date

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_WEBREQ_CUST - Request Category Customizing and Associated Views

• Message number: 049

• Message text: Active request category is restricted; select a relevant start date

What causes this issue?

The request category processed is active. Active request categories for
which there could be existing Web requests, may not be limited in the
past. This means that you can display the requests in the original
layout of the day they were created.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

For limitation purposes, enter a validity start date in the <LS>Calendar
</> dialog box that does not fall in the past.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_WEBREQ_CUST049 - Active request category is restricted; select a relevant start date ?

  The SAP error message CRM_WEBREQ_CUST049 indicates that the active request category is restricted, and the user needs to select a relevant start date. This error typically occurs in the SAP Customer Relationship Management (CRM) module when users are trying to create or manage web requests, and the system has certain restrictions based on the request category and the date.
  Cause:
  
  Request Category Restrictions: The request category you are trying to use may have specific restrictions that limit the dates for which requests can be created or processed.
  Configuration Settings: The system may be configured to only allow requests to be created for certain time frames, which could be based on business rules or operational requirements.
  Missing or Incorrect Date Selection: The user may not have selected a valid start date that aligns with the allowed date range for the selected request category.
  
  Solution:
  
  Select a Valid Start Date: When prompted, ensure that you select a start date that falls within the allowed range for the active request category. Check the business rules or guidelines for the specific request category to determine the valid date range.
  Review Request Category Settings: If you have access, review the configuration settings for the request category in the SAP system. This may involve checking the customizing settings in the CRM module to understand any restrictions that have been set.
  Consult Documentation or Support: If you are unsure about the valid date ranges or how to adjust the settings, consult the SAP documentation or reach out to your SAP support team for assistance.
  Check User Authorizations: Ensure that you have the necessary authorizations to create requests in the selected category. Sometimes, restrictions can also be related to user roles and permissions.
  
  Related Information:
  
  SAP Notes and Documentation: Check for any relevant SAP Notes that may address this specific error message or provide additional context on request category configurations.
  Transaction Codes: Familiarize yourself with transaction codes related to CRM web requests, such as CRMD_ORDER or CRMD_ORDERADM_H, which may help in navigating and troubleshooting issues.
  User Training: If this error is common among users, consider providing training or guidelines on how to properly select request categories and dates to avoid this issue in the future.
  
  By following these steps, you should be able to resolve the error and successfully create or manage your web requests in SAP CRM.